Senior ServiceNow Developer

Schedule: Monday-Friday, 8:00 PM - 5:00 AM Manila Time

Summary

• Experience with integration of ServiceNow, development of ServiceNow solutions and understanding of the architecture and business solution development on the ServiceNow platform.
• Actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow documenting development progress, and collaborating across platform teams.
• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure requested items and tasks using Flow Designer to manage processes and meet business requirements.
• Focus on driving maturity of the ITSM, ITOM, and ITBM modules & implementing advanced features.
• Create and maintain system design and operations documentation.
• Experience with web technologies (JavaScript, XML, HTML, AngularJS, Restful API, PowerShell etc.) and developing with JavaScript on the ServiceNow platform.
• Strong understanding of all technical aspects of the ServiceNow implementation including ServiceNow architecture, Application UI, Process and solution integration, Workflow design/ configuration, Reporting, and Integration components (SSO, LDAP, etc.).
• Experience with ServiceNow custom application/portal and Information Architecture - ServiceNow Common Services Data structures are a big plus.
• Create and implement client scripts, business rules, UI Policies, ACLs, and otherwise configure or modify ServiceNow applications to meet business requirements.
• Ability to provide input to the project's technical documentation like Architecture Document, Implementation/Deployment plan, Security profile document, etc.

What qualities are we seeking?

• 6+ years' experience supporting the implementation, administration, configuration, and/or development of Service Management tools.
• 4+ years' experience in ServiceNow development – experience should include scripting, tool configuration, design work, technical configuration, and deployment; specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications.
• 4+ years with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, HTML or HTML 5.
• Proficient in building complex flows via ServiceNow Flow Designer.
• Experience building custom applications leveraging out of the box features.
• Ideal candidate must be self-motivated with a proven track record working with advanced development of ITSM (previous experience implementing virtual agent, predictive intelligence, agent workspace, service owner and vendor manger workspace, and walk-up experience).
• Ability to create detailed documentation.
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• Ability to understand business requirements and convert them into scalable solution designs.
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a successful implementation.
• Strong presentation and communication skills.
• Provide subject matter expertise/thought leadership in the ServiceNow platform and technical mentoring including training and guidance of junior staff and administrators.
• Ability to work in a fast-paced agile environment.
• Ability to effectively prioritize and execute.
• Demonstrates the desire and ability to learn and utilize new technologies.

Nice to Have

• ITIL Foundations Certification
• ServiceNow System Administrator (CSA) Certification and/or ServiceNow Application Developer (CAD) Certification
• ServiceNow Implementation Specialist Certifications

Why join us?

• Work From Home
• Comprehensive HMO coverage
• Exciting learning and career growth opportunities
• Seamless HR experience with Cloud HR (Sprout)
• Above-standard leave benefits

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