non-voice operations officer, email section

2 weeks ago

Pasay, National Capital Region, Philippines Metrobank Full time ₱150,000 - ₱250,000 per year

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Non-Voice Operations Officer

Job Summary: A Non-Voice Operations Officer is responsible to provide customer service by responding to inquiries, requests, and complaints of customers via the Customer Care email. They are tasked to respond and provide satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar, and other e-Banking related transactions. Additionally, escalates critical complaints to the Case Management Division (CMD) for proper handling, investigation, and resolution.

Qualifications:

Must have exceptional verbal and written communication skillsExperience in Customer Service, Contact Center, or related field is a plus Must have strong problem-solving and exceptional analytical skillsMust have the ability to work collaboratively in a team-oriented environmentCustomer-focused with a commitment to deliver high quality serviceAbility to handle multiple tasks and prioritize effectivelyCandidates should be willing to work on shifting schedule (no graveyard) and should be amenable to work on site 100%

Rank: Junior Officer

Unit: Consumer Business Sector – CBS Operations – Customer Engagement Division

Location: Metropark, Pasay

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