Systems Administrator
3 days ago
Job Highlights
- Exposure to the latest cloud technologies from Microsoft 365 to generative AI to cyber security.
- Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms.
- Exceptional company culture. A++ morale score.
- Fun, friendly and collaborative work culture.
The right candidate will be:
- At least 5 years in the IT industry
- Someone with a great attitude and loves working in a team environment with other dedicated IT pros.
- Excellent at customer service, written and oral English communication skills and a patient demeanor.
- Loving a challenge and can work in a fast-paced environment.
- Able to multi-task to manage time effectively and meet deadlines.
- Eager to learn and progress in your career by working with new and exciting technologies.
You'll already be skilled in:
- Intermediate knowledge of server operating systems
- Intermediate knowledge of terminal service operating environments
- Intermediate knowledge of virtualization technologies
- Intermediate knowledge of email and messaging systems
- Intermediate network troubleshooting skills
- Advanced knowledge of Microsoft desktop operating systems
- Advanced installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router.
- Advanced knowledge of Microsoft Office platforms
- Advanced knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms.
- Advanced knowledge of Active Directory.
- Advanced knowledge of Microsoft 365 and Office 365 product suites
- Advanced experience with remote desktop or remote-control tools such as TeamViewer
- Advanced experience with creating, updating and reviewing documentation and IT / network diagrams.
Duties and Responsibilities
- Triage and complete technical concerns by communicating with end users and vendors via phone and email.
- Accurately record time and effort spent working on client systems
- Maintain up to date records and documentation at all times in the ticketing system
- Work on Windows, Office, Exchange, On-Premises and Active Directory.
- Manage and maintain virtual cloud IT environments.
- Assist in core LOB applications.
- Operate on complex troubleshooting involving servers, firewalls and network related tickets.
- Provide escalation support to team members in a non-traditional Level 1/2/3 escalation process.
- Document of all key IT systems.
- Stay up to date on the company's products and integrations.
- Perform Ad hoc Tasks – improve technical process, advise on platform downtime, recommend process and policies and report ticket failures.
- The Systems Administrator is a service desk function reporting directly to the Service Delivery Manager
What's In Store For you:
· Competitive package, we pay based on tenure/experience.
· Leave Entitlements
· HMO with Dental Coverage on Day 1
· Paid Certifications.
Ready to make a significant impact in the world of MSP services? Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.
No more career limits - join the fastest growing professional service team in the managed services industry today.
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