Systems Administrator

Technical Compliance Anaylst

Let us introduce you to We are the best and fastest growing outsourced IT Service Provider in the Chicago area, with no plans on slowing down. We have a unique approach to our success. We combine leading technical automation and tools, operational processes and effective training with super-talented XLnetters and grade-A leaders. We provide solutions and deliver results to our companies making them loyal customers. We provide services you will be proud to represent for a company you will be proud to represent.

Why

We are an exciting, team-oriented, organization with immense opportunities for growth. is always working hard to hire the most talented, team-oriented people and we work even harder to retain them. We provide a competitive salary and bonus structure, profit sharing, amazing benefits and an awesome team atmosphere. Our business is growing rapidly, and we are looking to add super-talented candidates who will thrive and contribute to our evolution, while aligning with the values we instill integrity, world class customer service, and the drive to achieve goals together

What would make us even more successful?

is looking for an experience Technical Compliance Analyst to join our Central Services team. This is a full-time position, Monday through Friday 8 a.m. - 5 p.m CST.

We are already unparalleled in the solutions that we offer to our customers, but we know the other half to our success is acquiring the best employees to deliver those solutions. We are looking for those with the abilities to multitask, problem-solve, proactively answer the "How-to" questions and work collaboratively with the team. Outstanding listening and communication skills are a must, for it is imperative that our potential clients get the best service we have to offer. Navigating challenging situations in a professional manner, while articulating confident solutions to our customers' concerns and needs will make you successful in this role.

Our Vision: Striving to build a culture that is continuously improving our clients' productivity

Our Core Focus: Enabling and accelerating innovation in SMBs to solve and change the world

Our Culture: Customer satisfaction, teamwork and personal growth

To learn more about why this is a perfect next step in your career watch our core values video and see what makes us exceptional.

Individual Responsibilities:

• Manage onboarding events for new clients - tool deployment
• Information gathering during client onboardings
• Complete recurring audits and compliance tasks
• Create documentation for IT runbook within given template
• Tool documentation management
• Monitor ticketing queue and dispatch inbound tickets to engineers
• Continual management of all monitoring and alerting
• Creating detailed documentation and procedures

Technical Qualifications:

• 2 - 5 years' experience providing support to end users and IT infrastructure
• Experience creating and managing technical documentation is preferred
• Associates or bachelor's degree completed in a computer technology related program
• Required: Veeam Backup & Replication

Experience and familiarity with the following core technologies:

• Active Directory/Group Policy Administration
• Microsoft Office Suites
• Microsoft windows desktop and server operating systems
• Office365 administration/security
• Virtualization platforms (vSphere experience preferred)
• General experience with MSP systems and ticketing systems
• RMM (remote maintenance and monitoring) solutions
• Backup solutions and disaster recovery (Veeam experience preferred)
• Patch management systems and processes
• Security product management utilized for malware/AV protections

Skills:

• Ability to create detailed, accurate documentation with or without a template
• High attention to detail while working in a fast-paced environment
• Ability to manage multiple onboarding projects simultaneously
• Strong verbal, written, telephone and customer service skills
• Ability to work in a team environment.
• Desire to continually learn new technologies and improve skill set
• Must have strong problem solving and organization skills
• Must be able to manage multiple work items at one time with a high sense of urgency
• Vendor management (RMM, backups, etc.)

Job Types: Full-time, Permanent

Pay: From Php80,000.00 per month

Benefits:

• Company events
• Pay raise
• Work from home

Experience:

• Network infrastructure: 5 years (Required)
• Technical documentation: 2 years (Required)
• Kaseya VSA: 3 years (Required)

Language:

• English (Required)

Work Location: Remote