Telephony Developer

2 weeks ago

Ortigas Metro Manila, Philippines Ascendion Full time ₱600,000 - ₱800,000 per year

Location: Ortigas - full onsite

Work Type: Full-time

Industry: Banking / Financial Services

About the Role

We are looking for a Telephony Developer to join our team and support the development, maintenance, and enhancement of our contact center's telephony systems. This role will focus on ensuring smooth communication flows, optimal system performance, and excellent user experience for both customers and contact center agents.

Key Responsibilities

  • Responsible for handling developments for telephony system used by contact center.
  • Develop call flow scripts and assess user experience based on contact center requirement.
  • Technical support for call flow changes and initiatives
  • Oversees the preparation and planning of call flows and communication improvements.
  • Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Skills and Experience

  • Minimum of 2 years work experience in telephony system development or contact center technologies (e.g., Genesys, Avaya, Cisco, Amazon Connect, or similar).
  • Has experience with Java Development
  • Proficiency in call flow scripting and IVR configuration.
  • Strong understanding of contact center operations and user experience design.
  • Ability to troubleshoot telephony issues and support system enhancements.
  • Excellent communication and analytical skills.

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