Software Support Representative

3 days ago

Cebu City, Central Visayas, Philippines Complete Development (CoDev) Full time ₱900,000 - ₱1,200,000 per year

The Software Support Representative helps with computer software problems like operating systems and application issues. They investigate problems, find the causes, and offer solutions to fix them.

Qualifications:

  • At least 2+ years experience as a Software Support Representative
  • Bachelor's Degree holder or equivalent
  • Excellent English communication skills both written and verbal
  • Ability to perform several tasks simultaneously in a fast paced environment with less supervision
  • Willing to work on-site and within the night shift

Duties and Responsibilities:

  • Assist with software-related requests for help (problems).
  • Find and determine the main causes of software problems.
  • Handle complex and high-level, escalated inquiries from customers.
  • Work with Customer Service tools to resolve customer issues and set up customer appointments using (Salesforce, Advisor Admin, Knowledge base, etc.)
  • Examine software issues and suggest solutions.
  • Resolve software problems, test solutions before implementing them.
  • Report bugs and other issues on platforms to developers.
  • Gather and record customer feedback to improve processes.
  • Thoroughly and promptly document software support activities.
  • Make quick decisions, even with limited information.
  • Regularly review work logs, customer feedback with supervisors and colleagues to identify and act on improvement opportunities.
  • Communicate and coordinate with internal departments.
  • Work with our development team to complete custom coding requests from clients.

Why Join CoDev?

  • Medical and Life Insurance package on the 2nd month plus 2 dependents
  • Company provided equipment + Monthly utility stipend of Php 1,500
  • A regularization increase on the 6th month
  • Annual salary increase based on performance
  • Tax-Free allowances incorporated in pay
  • Salary loans with 0% interest, payable in 2 months
  • Opportunity for self-improvements like access to online training sites such as Udemy, Pluralsight, and other resources

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