IT Helpdesk Analyst | Up to 40k + 20 Night Pay | 25k SOB
6 hours ago
Position Title: IT Helpdesk Analyst
Work Setup: Shifting Schedule | Virtual Hiring
Compensation Package:
- Total package of up to ₱40,400 (conditions apply)
- 20% Night Differential
- HMO on Day 1 + 1 Free Dependent
- ₱25,000 Signing/Stay-On Bonus
Important:
Applicants must submit a one-month payslip or employment contract from their previous job.
Job Responsibilities:
- Provide first-level IT support to end-users, ensuring timely resolution of technical issues.
- Troubleshoot hardware and software problems efficiently and accurately.
- Handle incidents and service requests using ticketing tools such as ServiceNow.
- Manage user accounts, access, and permissions through Active Directory.
- Support users with Microsoft Outlook, Excel, Teams, MS365, VPN, and Citrix-related concerns.
- Document all technical solutions and follow escalation procedures when necessary.
Qualifications:
- Minimum of 3 years of IT Service Desk experience in an international account.
- Strong communication skills with good to excellent English proficiency.
- High School Graduate (Old Curriculum), Senior High Graduate, Associate Graduate, or College Graduate (with diploma).
- Technical skills in ServiceNow (SNOW), Active Directory (AD), MS365, VPN, and Citrix.
- Proficient in Microsoft Outlook, Excel, and Teams.
- Strong background in hardware and software troubleshooting.
Application Process:
- All hiring steps will be conducted virtually.
- For faster processing, contact us via Viber
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