Business Process Analyst Lead

20 hours ago

Taguig, National Capital Region, Philippines Axos Business Center Full time $104,000 - $130,878 per year

The Business Process Analyst Lead will become a subject matter expert on the iGrafx tool, BPMN (Business Process Model and Notation), and APQC (American Productivity & Quality Center) framework, and Axos's process documentation initiatives. This role involves working on and leading other team members on iGrafx-based projects such as converting non-iGrafx process and procedure files into iGrafx diagrams, suggesting improvements on and adding metadata to existing/new L4 diagrams using knowledge of business process documentation, and helping business units create higher-level L3 diagrams and eventually end-to-end diagrams. This role may also function as a quality assurance step to ensure that diagrams completed by users contain the correct metadata for reporting accuracy. The analyst will take and manage project assignments from OCEO but may also communicate directly with business units. They will field questions from iGrafx users about usage, its purpose, and troubleshooting issues. Additionally, using available data, the analyst will help to glean insights into the compliance of processes, the engagement of our champion users, and process improvement opportunities and may help present these findings through Tableau dashboard reporting.

This role is crucial in driving business process improvements and efficiency across the organization and ensuring other Business Process Analyst team members succeed.

Responsibilities:

  • Lead requirement elicitation sessions with stakeholders to understand business needs, objectives, and priorities
  • Ensure alignment of solution designs with enterprise architecture standards and best practices
  • Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders
  • Develop and maintain complex data models, dashboards, and reports to monitor KPIs and project performance
  • Present findings, recommendations, and project updates in clear and compelling formats to facilitate decision-making
  • Recommend operational improvements by analyzing business functions, gathering information, and evaluating system capabilities
  • Develop and update process map and procedure documentation to reflect changes as needed
  • Gather, assess, and report data to establish metrics and on-going benefits tracking
  • Effectively and efficiently manage and report on agreed-to initiatives to completion

Qualifications:

  • Bachelor's degree in Management Engineering, Industrial Engineering, Financial Management, or a related field or equivalent experience.
  • 2+ years of experience with business process documentation
  • Basic understanding of business process documentation using Business Process Modeling Notation (BPMN).
  • Proficiency in Excel, Teams, and Outlook
  • Strong project management and communication skills
  • Independent and collaborative problem-solving
  • Attention to detail and analytical skills
  • Preferred leadership experience
  • Experience using Business Process Management tools such e.g. iGrafx, Signavio, ARIS, etc.
  • Experience with data comprehension and visualization tools, such as Tableau or Power BI
  • Knowledge or experience in AI

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