Senior Application Support Engineer
6 days ago
Join our dynamic team within the Securities Services technology group at JPMorgan Chase. Unlock your potential by providing critical application support and driving innovation through automation. Be at the forefront of technology support in a growing business area.
Job Summary:
As an Application Support Engineer at JPMorgan Chase within the Securities Services technology group, you will play a crucial role in a business-oriented technology support/Site Reliability Engineering position. Your responsibilities will include providing application support for a variety of products within Securities Services, both within sites across the Asia Pacific and globally. This role offers a genuine opportunity for career advancement within a business area experiencing growth. You will serve as the primary technology interface for business and operations teams in Manila and across the Asia Pacific region, offering business-oriented technology support and managing production technology incidents until they are resolved.
Job Responsibilities:
- Provide business facing technology application support to business and operations groups across the Asia Pacific region.
- Manage production technology incidents up to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
- Perform database troubleshooting of data and report issues.
• Drive automation initiatives to reduce manual tasks - Improve support documentations and procedures
- Perform review and implementation of technology Application & Infrastructure release, Disaster Recovery exercises and Patch management.
- Work within a follow-the-sun support model with global counterparts
- Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
- Perform root cause analysis post incident analysis, identifying, tracking and implementing preventative measures
- Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment
- Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
- Bachelor's degree in Engineering, Computer Science, or Information Technology.
- Minimum of 10 years of experience within application support, production management, Site Reliability Engineering.
- Experience in Unix/Linux, Windows Operating system and scripting languages such as Perl, Shell, and Python.
- Strong database background with SQL ,Oracle, MS-SQL, PostgreSQL, Casandra.
- Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log & message bus monitoring
- A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages
- Experience with Control-M, Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos as monitoring tools, and Kubernetes for container orchestration
- Experience with cloud platforms (e.g. AWS, Google Cloud) is a plus.
- Familiarity with Splunk for log analysis and monitoring
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
-
Application Support
6 days ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱70,000 per yearSQL Application Engineer – Support Role Hybrid Setup (BGC) Midshift Schedule Compensation: Up to ₱70KWe are looking for a SQL Application Engineer to provide support for critical business applications and databases. This position focuses on maintaining system reliability, troubleshooting technical issues, and ensuring smooth daily operations.What You'll...
-
Application Support Engineer
2 weeks ago
Taguig, National Capital Region, Philippines NRI Australia & New Zealand Full time ₱900,000 - ₱1,200,000 per yearTHE OPPORTUNITYMonitor assigned Service Desk queues for requests. Prioritize, resolve, and escalate tickets appropriately.Maintain compliance with Service Level Agreements and adhere to relevant clocks. Engage with stakeholders to provide updates accordingly.Proactive and ongoing communication and engagement with Service Desk, end users, team members, and...
-
Application Support Engineer
6 days ago
Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per yearHi,I'm Ishika and I work as Technical Recruiter at Artech. Please find the Job Description below and let me know if you are interested in the same.Job Title: Application Support Engineer (.NET / Power BI) Job Type: WFH - 3 days per week / RTO - 2 days per weekLocation: Taguig and Cebu Position Type: 6 months contractNo. of hours per week: 45Shift Schedule :...
-
Senior Application Support Engineer
18 hours ago
Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time ₱900,000 - ₱1,200,000 per yearJob Description Join our team as an Environments Analyst and leverage your technical expertise to enhance our non-production environments. Be at the heart of innovation and service excellence, driving improvements and building strong partnerships across global teams. Job Summary: As an Environments Analyst, you will coordinate and implement...
-
L2 Application Support Engineer
6 days ago
Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per yearMake your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution. They...
-
Application Design Senior Engineer
6 days ago
Taguig, National Capital Region, Philippines Schneider Electric Full time $90,000 - $120,000 per yearKey responsibilities / functions:1.Act as on-site technical lead to support obtaining the required technical information to support the Application and Engineering teams team and lead the technical on-site activities through design, installation, deployment and Testing & Commissioning phase.2.Lead technical discussion and clarification with the customer...
-
Application Support Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Yondu, Inc. Full time ₱600,000 - ₱1,200,000 per yearAssists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.Initiates functional testing for critical services as part of monitoring.Corrects errors if any and modifies the existing software.Upgrade interfaces by updating the hardware for better performance of the...
-
IT Application Support
6 days ago
Taguig, National Capital Region, Philippines Avia Solutions Group Full time ₱900,000 - ₱1,200,000 per yearAvia Solutions Group (ASG) Global Services Philippinesis looking for anIT Application Supportto contribute to the operations ofChapman Freeborn International.This position is based in the ASG Global Services Philippines office in BGC, Taguig, under a hybrid setup and working on EMEA Time Zone.Chapman Freeborn Internationalis a multi-award winning, global...
-
IT Application Support
6 days ago
Taguig, National Capital Region, Philippines Chapman Freeborn Full time ₱900,000 - ₱1,200,000 per yearAvia Solutions Group (ASG) Global Services Philippines is looking for an IT Application Support to contribute to the operations of Chapman Freeborn International.This position is based in the ASG Global Services Philippines office in BGC, Taguig, under a hybrid setup and working on EMEA Time Zone.Chapman Freeborn International is a multi-award winning,...
-
Application Support Specialist
6 days ago
Taguig, National Capital Region, Philippines SPi Global (now Straive) Full time ₱1,200,000 - ₱2,400,000 per yearApplication Support SpecialistResponsibilities:● Lead smooth and quality-assured transition of application features from development to production environments● Drive continuous improvement initiatives and optimization of business application service operations● Lead the development of the Operations Enablement service catalogue to further improve...