Virtual Assistant

We have an exciting midshift opportunity available for a Virtual Assistant. Work from home or the office - you choose

When you join Yempo, you'll receive the following fantastic benefits:

• Highly competitive salary – paid weekly

• HMO enrollment on commencement

• Additional HMO dependents added each year of service

• 20 vacation days per year; 7 sick days

• Annual performance bonuses and incentives

• Annual salary reviews and increases

• Free cooked rice, snacks and hot drinks

• Company polo shirts provided

• Fantastic, bright and cheerful open-plan work environment

• Prestigious clients and highly professional and friendly co-workers

Your Responsibilities

The Virtual Assistant will provide comprehensive administrative and operational support across various business functions. This role requires a proactive, organized, and tech-savvy individual who can manage multiple tasks efficiently while maintaining a high level of professionalism. Training will be provided for specialized tasks, and experience with tools such as Shopify or Xero will be considered an advantage.

CRM & Sales Operations , Orderspace, Shopify, HubSpot or equivalent)

• Create centralised knowledge hub for both brands to make information management easier

• Research and suggest most suitable platforms

Customer Service + Account Support(Email, Shopify inbox, Gorgias)

• Respond to standard customer service queries (shipping, subscription changes, FAQs) and manage refunds

• Monitor Trustpilot + Google reviews and respond using tone guidelines

• Escalate complaints requiring management sign-off

Ecommerce & Subscription Admin

• Work directly with our marketing manager to help with admin support (basic shopifiy changes

• Ensure product and pricing is accurate

• Produce weekly performance reports

Supplier, Logistics & Fulfilment Coordination

• Chase delivery confirmations and POs

• Update stock tracking sheets weekly

• Flag reorder points for packaging, labels, coffee bags

Finance & Admin Support(Light-touch, non-financial decision duties)

• Export reports from Xero, Shopify, POS, Stripe, Recharge

• Match purchase orders to invoices before approval

• Maintain payable and receivable tracking sheets

• Schedule recurring invoice reminders to customers

• Add receipts and basic coding (under supervision) in Xero

• Track overdue wholesale payments and prepare reminder emails

Research & Business Development Support

• Research competitor pricing, packaging, new café openings, buyer contacts, distributors

• Assist with any presentation preparation (Sales decks, competitor reviews, impact reports using Canva)

• Assist with tender applications by gathering standard documents (impact report, insurance, product specs, testimonials)

• Research global market viability for expansion projects

• Benchmark fulfilment providers and run cost comparisons

Document Management & Systems Upkeep

• Version control pitch decks, sales packs, supplier agreements

• Maintain folders by date/category and archive outdated files

• Keep SOPs updated for operations, customer service, fulfilment, wholesale onboarding

• Prepare and format board reports and investor updates from supplied data

Calendar, Personal Efficiency & Meeting Support

• Manage investor, partner, and internal meeting scheduling

• Prepare agendas, summaries, and action lists

• Follow up with stakeholders to check progress

Special Projects & Founder Support

• Support launch plans for new brands/products

• Research tools and automation improvements

• Assist with recruitment coordination (screening, scheduling interviews, reference checks)

• Maintain NDA, contract template library

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.