IT Desktop Support Technician

2 weeks ago

PhilAm Metro Manila, Philippines NetServ Full time ₱30,000 - ₱60,000 per year

We are a California-based MSP looking for a Remote IT Desktop Support Technician to deliver Level I & II technical support to our clients. This role requires strong troubleshooting skills, excellent customer service, excellent communications skills, and the ability to resolve software and hardware issues efficiently.

Must be available to work Monday - Friday, 8:00 AM - 5:00 PM PST (California time zone).

Please submit a video of yourself explaining why you would be a good fit for our company.

Must be legally authorised to work in the Philippines with reliable high-speed internet connection

Essential Job Functions:

• Support client laptops & desktop computers, printers, VoIP phones, and other devices that touch the network, utilizing

remote support methods.

• Install, configure, and maintain desktop hardware, software, and peripherals, etc.

• Perform proactive systems monitoring, backup and routine maintenance to ensure systems operate correctly with

minimal interruption

• Maintain and administer computer networks and related computing environments including computer hardware, systems

software, applications software, and all configurations

• Perform data backups and disaster recovery operations

• Track customer issues and resolutions with using our ticketing system

• Build rapport with clients

Technical Skills:

• CRM & Ticketing software — Autotask, Datto

• Backup or archival software — Datto, backup software

• Desktop operating systems — Windows 10, Windows 11, and MacOS

• Experience in VoIP , 3CX admin management

• Experienced in working RMM services PSA, Datto, Kaseya

  1. Demonstrated proficiency with RMM tools (Datto, Kaseya) - minimum 2 years hands-on experience
  2. Advanced knowledge of Windows 10/11 administration and troubleshooting

Qualifications:

• Must have minimum 4 years working for MSP in the USA in a Help Desk / Support Center environment - Required

• Experience trouble shooting, diagnosing and resolving PC, internet and systems related issues -Required

• Excellent communication and customer service skills - Required

• Excellent organizational and time management skills - Required

• Detail oriented with ability to identify and resolve problems - Required

• Ability to work independently with little to no supervision - Required

• Strong problem-solving and analytical skills - Required

• Strong team-oriented mindset and the ability to collaborate effectively - Required

• Experience in Cyber Security - Preferred

• CompTIA A+ certification or equivalent technical certification - Required

• Microsoft 365 Certified: Modern Desktop Administrator - Preferred

Any level of CompTIA A+ certification will satisfy this requirement.

Acceptable equivalent technical certifications to CompTIA A+ include CompTIA Network+ or other recognised vendor certifications.

  1. Bachelor's degree in IT, Computer Science or related field OR equivalent work experience - Required
  2. The Bachelor's degree requirement can be waived with 4-5 years of equivalent work experience.
  3. Minimum 4-5 years equivalent work experience required in lieu of Bachelor's degree
  4. Fluent English proficiency (written and verbal) - Required
  5. Neutral accent for clear phone communication - Required

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