IT Desktop Support Technician

1 week ago

PhilAm Metro Manila, Philippines NetServ Full time ₱30,000 - ₱60,000 per year

We are a California-based MSP looking for a Remote IT Desktop Support Technician to deliver Level I & II technical support to our clients. This role requires strong troubleshooting skills, excellent customer service, excellent communications skills, and the ability to resolve software and hardware issues efficiently.

Must be available to work Monday - Friday, 8:00 AM - 5:00 PM PST (California time zone).

Please submit a video of yourself explaining why you would be a good fit for our company.

Must be legally authorised to work in the Philippines with reliable high-speed internet connection

Essential Job Functions:

• Support client laptops & desktop computers, printers, VoIP phones, and other devices that touch the network, utilizing

remote support methods.

• Install, configure, and maintain desktop hardware, software, and peripherals, etc.

• Perform proactive systems monitoring, backup and routine maintenance to ensure systems operate correctly with

minimal interruption

• Maintain and administer computer networks and related computing environments including computer hardware, systems

software, applications software, and all configurations

• Perform data backups and disaster recovery operations

• Track customer issues and resolutions with using our ticketing system

• Build rapport with clients

Technical Skills:

• CRM & Ticketing software — Autotask, Datto

• Backup or archival software — Datto, backup software

• Desktop operating systems — Windows 10, Windows 11, and MacOS

• Experience in VoIP , 3CX admin management

• Experienced in working RMM services PSA, Datto, Kaseya

  1. Demonstrated proficiency with RMM tools (Datto, Kaseya) - minimum 2 years hands-on experience
  2. Advanced knowledge of Windows 10/11 administration and troubleshooting

Qualifications:

• Must have minimum 4 years working for MSP in the USA in a Help Desk / Support Center environment - Required

• Experience trouble shooting, diagnosing and resolving PC, internet and systems related issues -Required

• Excellent communication and customer service skills - Required

• Excellent organizational and time management skills - Required

• Detail oriented with ability to identify and resolve problems - Required

• Ability to work independently with little to no supervision - Required

• Strong problem-solving and analytical skills - Required

• Strong team-oriented mindset and the ability to collaborate effectively - Required

• Experience in Cyber Security - Preferred

• CompTIA A+ certification or equivalent technical certification - Required

• Microsoft 365 Certified: Modern Desktop Administrator - Preferred

Any level of CompTIA A+ certification will satisfy this requirement.

Acceptable equivalent technical certifications to CompTIA A+ include CompTIA Network+ or other recognised vendor certifications.

  1. Bachelor's degree in IT, Computer Science or related field OR equivalent work experience - Required
  2. The Bachelor's degree requirement can be waived with 4-5 years of equivalent work experience.
  3. Minimum 4-5 years equivalent work experience required in lieu of Bachelor's degree
  4. Fluent English proficiency (written and verbal) - Required
  5. Neutral accent for clear phone communication - Required

  • Desktop Support Technician

    3 weeks ago

    , Metro Manila, Philippines TTEC Full time

    Overview TTEC National Capital Region, Philippines Join to apply for the Desktop Support Technician role at TTEC . Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Desktop Support Technician working onsite in Pasay City or Quezon City Philippines, you’ll be a part of bringing humanity to...

  • Desktop Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines TTEC Full time ₱250,000 - ₱450,000 per year

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support Technician working onsite in Pasay City or Quezon City Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to...

  • Desktop Support Technician

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Desktop Support Technician – Taguig Taguig, National Capital Region ₱40000 - ₱60000 Y Bill Gosling Outsourcing - Philippines Posted today Job Viewed Tap Again To Close Job Description We are looking for a Desktop Support Technician to join our team. This is a challenging role that can positively impact many people across the world. This role will be...

  • Desktop Support Technician

    2 weeks ago

    , Metro Manila, Philippines Bill Gosling Outsourcing Full time

    Overview Be among the first applicants to join a team that’s passionate about making lives better. Bill Gosling Outsourcing is a global leader in outsourcing solutions, focusing on customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results. The Desktop...

  • It Support Desktop

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Posted today Help Desk Job Description We Are Hiring: Customer Care Support Qualifications: Willing to work on a graveyard shift With or without experience Bachelor's degree holder (any course) Willing to be assigned at BGC, Taguig Job Type: Full-time Life insurance Intern - Desktop Support Posted today Job Description We are looking for a motivated and...

  • Executive, Desktop Support

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Location: Manila, Philippines Department: ICT Entity: Philippines AirAsia Status: Full-time Role YOUR ROLE AS AN EXECUTIVE, DESKTOP SUPPORT As an Executive, Desktop Support, you will be responsible for ensuring seamless IT support across the organization. You will provide frontline assistance to end-users, resolve desktop-related issues, and work...

  • IT Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines IByte Technology Solutions Full time ₱300,000 - ₱450,000 per year

    Company DescriptionIByte Technology Solutions offers more than just traditional software development and consulting services. We specialize in talent acquisition and resource supply, ensuring our clients have access to top professionals in the industry. Our commitment to excellence extends beyond software development, emphasizing the importance of assembling...

  • Desktop Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines SoftNice UK Limited Full time ₱600,000 - ₱800,000 per year

    Role:Desktop Support EngineerLocation:Heston, UKIs it Permanent / Contract:PermIs it Onsite/Remote/Hybrid:OnsiteStart Date:ImmediateJob Description:Role:Desktop Support EngineerOur client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to...

  • Level 2 Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱1,600,000 - ₱2,000,000 per year

    Salary: $1,600 - $2,000Working Schedule: Pacific Standard TimeEmployer: MSP company operating in Florida, USABenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Overview:The Level 2 Support Technician is responsible for resolving escalated...

  • Level 2 Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱480,000 - ₱720,000 per year

    Salary: $1,600 - $2,000Working Schedule: Pacific Standard TimeEmployer: MSP company operating in Florida, USABenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Overview: The Level 2 Support Technician is responsible for resolving escalated...