Customer Success Executive Philippines

3 days ago

Cabuyao, Calabarzon, Philippines Locad Full time ₱300,000 - ₱600,000 per year
What you'll focus on

As a Customer Success Executive, you will bring a true passion for solving customer issues and providing the highest level of customer care. Your immediate responsibility will be to help us build a first-class customer success experience.

Locad's customers are key, so you will be driving continuous improvement on how we engage with them, including the implementation of best practices and automation initiatives.
  • Working within our Operations department, you support the Customer Success team with the day to day support of our customers.
  • You'll liaise with internal stakeholders across the business to maximise efficiency by automating tasks, building processes and resolving technical issues.
  • Provide meaningful customer support by listening and understanding customer issues.
  • Work closely to build relationships with customers that provide long lasting solutions.
  • This role will report to a Customer Success Manager.
What you bring
  • You have an understanding of Supply Chain, Logistics or eCommerce.
  • You have experience in a customer success or vendor management role, ideally within a similar sector. If not, you have the drive and passion to learn.
  • You're comfortable with discussing issues that can vary from performance to technical.
  • You are a confident communicator that can listen, understand and provide solutions.
  • You're comfortable with dealing with multiple tickets and requests.
What you'll get
  • Annual performance bonus.
  • 25 days PTO
  • HMO
  • MacBook
  • Annual learning and development budget.
Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

  • Customer Success Executive

    2 weeks ago

    Cabuyao, Calabarzon, Philippines Locad Full time ₱600,000 - ₱1,200,000 per year

    About LocadLocad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...

  • Customer Success Manager Philippines

    3 days ago

    Cabuyao, Calabarzon, Philippines Locad Full time ₱600,000 - ₱1,200,000 per year

    What you'll focus on 1. Team Leadership Lead, mentor, and develop a team of customer success professionals, fostering a high-performance, customer-centric culture.Set clear goals, provide regular coaching and feedback, and conduct performance reviews to ensure continuous growth and development.Build team capabilities around client management, data-driven...

  • Customer Success Manager

    3 days ago

    Cabuyao, Calabarzon, Philippines Locad Full time ₱1,500,000 - ₱2,500,000 per year

    About LocadLocad is the logistics engine enabling e-commerce brands to systematically store, pack, ship, and track orders across Asia-Pacific, GCC and the USA. Our tech platform syncs inventory across online channels and organizes end-to-end order fulfilment through our reliable network of warehouses and shipping partners across Singapore, Malaysia, the...

  • Customer Service

    1 week ago

    Cabuyao, Calabarzon, Philippines CRP SYSTEM INCORPORATED Full time ₱800,000 - ₱1,200,000 per year

    About the role This is a full-time Customer Service role based in Cabuyao City, Laguna. As a Customer Service representative, you will be responsible for providing exceptional support and assistance to our clients, ensuring their inquiries and issues are promptly addressed. You will be a crucial point of contact, helping to build and maintain strong...

  • Business Development Manager

    1 week ago

    Cabuyao, Calabarzon, Philippines Lazada Full time ₱900,000 - ₱1,200,000 per year

    The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy.【Responsibilities】Develop and execute...

  • eLogistics-Business Development Manager-PH

    21 hours ago

    Cabuyao, Calabarzon, Philippines Lazada Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionLazada Group, founded in 2012, is the leading eCommerce platform in Southeast Asia, driving digital progress across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. Offering advanced logistics and payment networks, Lazada seamlessly integrates commerce and technology into consumers' daily lives in the region. The...

  • Customer Quality Engineer

    3 days ago

    Cabuyao, Calabarzon, Philippines First Sumiden Circuits, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Key Responsibilities: Responsible for collaborating, overseeing and monitoring all related customer requirements to cross functional team.  Direct responsible individual (DRI) or liaison to assigned Customer.Ensures that customer quality assurance services and final products meet and exceed customer expectations.Qualifications:Graduate of any engineering...

  • Customer Quality Engineer

    22 hours ago

    Cabuyao, Calabarzon, Philippines Sumitomo Electric Carbide, Inc. Full time ₱360,000 - ₱720,000 per year

    Position at First Sumiden Circuits, Inc. Key Responsibilities:Responsible for collaborating, overseeing and monitoring all related customer requirements to cross functional team. Direct responsible individual (DRI) or liaison to assigned Customer.Ensures that customer quality assurance services and final products meet and exceed customer...

  • Warehouse Escalation Specialist Cabuyao, Philippines

    3 days ago

    Cabuyao, Calabarzon, Philippines Locad Full time ₱900,000 - ₱1,200,000 per year

    What you'll focus onMonitor daily incoming inquiries from internal and external stakeholders covering the Locad Ticketing SystemSolve incoming inquiries within the Service Level Agreement in coordination with Locad Operations Executives and WH staffFollow the Locad guides to solve inquiries across various contact reasonsCoordinate closely with Account...

  • Business Development Supervisor

    1 week ago

    Cabuyao, Calabarzon, Philippines Asia Brewery Incorporated Full time ₱900,000 - ₱1,200,000 per year

    Job ResponsibilitiesLead the development, execution, and monitoring of business plans to achieve sales, distribution, and profitability targetsSupervise and coach Business Development Specialists, conduct performance reviews, goal setting, and succession planningDevelop new customer accounts through meetings, negotiations, and documentation for direct...