Application Support Specialist II

2 weeks ago

Taguig, National Capital Region, Philippines FUJIFILM Business Innovation Full time ₱80,000 - ₱120,000 per year
Description

Responsible for: 



Providing application support activities for FUJIFUILM DMS customer facing Service Portal, Workflow Processing, Digital Mailbox, Content Collaboration, Enterprise Content Management (CMOD, StoreDocs, Web Services, ViewPay, SecureToken and SecureLinks), Print Management, Digital Asset Management, Outbound Email Communication, Digital Marketing and customer bespoke web applications.

Extent of Authority:   
  • Decision making within the scope of standards and procedures for role


Main Activities: 
  • Provide application support for internal and external customers
  • Carry out rostered on call duties as part of a Level 2 Support team
  • Carry out incident and issues management
  • Maintain and update problem management calls
  • Maintain and create technical documentation
  • Deployment management of changes from Development, UAT and Production
  • Participation/Involvement in Project Management activities
  • Play a substantial role in providing knowledge and value to the overall quality and stability of production systems
  • Identify and carry out process improvements in consultation with the team manager
  • Liaise clearly and reliably with Service Delivery staff and other support staff to ensure all tasks are carried out efficiently to meet customer service levels
  • Carry out changes to production systems as required
  • Be able to undertake root cause analysis work
  • Ensure you do not discriminate against, harass or bully co-workers, prospective co-workers, FUJIFILM Data Management Solutions Pty Limited (FUJIFILM DMS) sub-contractors, visitors, clients or customers and ensure you treat people with fairness and respect in the performance of your duties.
  • Ensure all FUJIFILM DMS policies, including Business Management System and Security policies and procedures are adhered to.
  • Ensure Work Health and Safety policies and procedures are adhered to.
  • Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards.


Key Skills and Personality Traits: 

Key Skills:

  • Strong problem solving and analysis skills
  • Knowledge of System Administration
  • Knowledge of Incident Management applications
  • Prioritisation and time managements skills
  • Proficient in using Microsoft Word and Excel

Desirable Skills:

  • Knowledge and experience in Windows Server, Red Hat Linux and AIX UNIX
  • Knowledge and experience in MSSQL Server, DB2 and Oracle 
  • Knowledge and experience in Microsoft IIS
  • Knowledge and experience in WebSphere and Tomcat Web Application Servers
  • Knowledge and experience in IBM Content Manager OnDemand
  • Knowledge and experience in Dataract e5 Workflow
  • Knowledge and experience in Microsoft SharePoint
  • Knowledge and experience in F5 BIG-IP LTM
  • Knowledge and experience in Amazon Web Services

Personality Traits:

  • Strong interpersonal and communication skills
  • Good team player
  • Helpful and proactive approach to all requests for help


Qualifications and Typical Experience: 
  • Experience in supporting business critical applications
  • Relevant qualification in IT or other related discipline
  • Some professional IT development experience
  • Industry certification 


Special Circumstances: 
  • Use or wear personal protective equipment (PPE) e.g. vests, ear plugs, safety shoes, safety goggles etc. as per PPE requirements in your designated work area.
  • Must be eligible to legally work in Philippines
  • Employment is dependent on a national police criminal history check that is acceptable to FUJIFILM DMS
  • Additional security clearances may be required as requested by FUJIFILM DMS or its clients.
  • Required to work reasonable additional hours as may be necessary to meet the requirements of the position.
  • Maintain FUJIFILM DMS and client confidentiality.
  • Some travel may be required to various FUJIFILM DMS sites, interstate or overseas to meet requirements of the role.
  • May be needed to be on-call from time to time to meet requirements of the role. 
  • Required to participate in workplace fit-for-work initiatives (including stretching programs).

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