Java Application Support

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspectives.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

As a
Java Application Support
, your focus will be maintaining and implementing software solutions.

• Work on and resolve client issues related to Calypso architecture, operating system, network, JVM and other Calypso infrastructure components within the Nasdaq Cloud Platform and environment.
• Replicate issues, document them, provide configuration suggestions to Customers, and provide Engineering teams with comprehensive information in the form of test cases to facilitate permanent solutions.
• Analyze application logs and suggest solutions for performance-related problems to the Nasdaq Calypso platform.
• Resolution of Incidents and Service Requests following SLAs and ITIL Incident Management Processes
• Take full ownership of customer incidents and problems through to full resolution and closure.
• Work closely with our Product team, Operational team, and DevOps team in following up on issues and their resolution.
• Contribute to our Knowledge Database with articles documenting issues, workaround, standard processes, and how-to.
• Troubleshoot Infrastructure and automation-related issues (Kubernetes deployment)
• Participate in Change request activities, such as configuration changes, new version deployment, maintenance activities, and environment validation.
• Flexibility to work across all shift schedules (morning, mid, and night) and to work on some PH holidays based on business needs.

What We Expect

• Bachelor's degree in computer science, or other related field.
• At least 2 years in application and production support with a background in Java language.
• Experience in Linux/Unix server application-based troubleshooting.
• Exposure and understanding of cloud technologies/concepts (OCI and AWS)
• Knowledge of relational databases and SQL (Oracle and PostgreSQL)
• Good knowledge in some of the following technologies: TCP/IP, firewalls, VLAN, VPN, HTTP(S), SSH, JMS (IBM MQ), Kubernetes (containers), Terraform.
• Good oral and written communication skills are essential.
• Experience working in distributed teams across multiple time zones.
• Excellent analytical and problem-solving skills, attention to detail, consistency to internal defined process and standard methodologies
• Must be a fast learner, self-motivated, team player, and collaborator.
• Fluent in English.

What Would Be Helpful

• Experience with FinTech products, especially Nasdaq Calypso.
• Good knowledge of ITIL or similar frameworks

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified

Come As You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.