Associate Knowledge Management and Learning Manager

6 days ago

Manila, National Capital Region, Philippines Traveloka Full time ₱900,000 - ₱1,200,000 per year

It's fun to work in a company where people truly BELIEVE in what they're doing
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Job Description

  • Deliver training for new hires and tenured employees.
  • Review existing training materials and provide actionable insights. Develop or modify content for onboarding, upskilling, or refresher training.
  • Monitor assigned BPO's training performance and ensure training requirements are met.
  • Serve as the primary support, promptly addressing learner and stakeholder questions with a positive, proactive approach.
  • Partner with the product team to implement SOP updates. Collaborate with PIC in relevant functions by providing data to identify performance gaps, coaching needs, and recognition opportunities.
  • Collect and analyze training data to measure learner progress and program effectiveness. Maintain accurate training records and prepare reportson outcomes and improvements for leaderships.

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Requirements

  • Minimum 4 years of proven experience in delivering training, facilitating learning sessions, and supporting talent development initiatives within a customer service environment
  • Skilled in delivering engaging presentations and clear communication in both live classroom and virtual training settings
  • Strong understanding of learning principles and different delivery techniques
  • Experience in creating materials to improve new hire performance and support continuous learning for tenured employees
  • Experience working within BPO, shared services, or globally distributed support teams
  • Enthusiastic and outgoing with a strong ability to inspire and energize learners in fast-paced, interactive settings
  • Skilled in analyzing performance data and providing targeted coaching to drive improvement
  • Proven ability to thrive both independently and as part of a collaborative team
  • Outstanding proficiency in both written and verbal English communication

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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