Knowledge Content Manager

JOB DESCRIPTION

Join a world-class team where your expertise in content management shapes the way we engage clients and win business. At J.P. Morgan, you'll play a pivotal role in delivering compelling, accurate, and globally consistent sales materials. Collaborate with talented professionals across sales, product, and client service to make a real impact. This is your opportunity to innovate, grow, and help us stay ahead in a dynamic industry. Be part of a company that values your ideas and invests in your success.

As a Knowledge Content Manager Associate in our Commercial & Investment Bank team, you will manage and enhance our content database to support global sales initiatives. You will work closely with subject matter experts to ensure our materials are accurate, consistent, and impactful. Together, we create resources that empower our teams and drive business growth. You will have the opportunity to innovate, collaborate, and make a difference every day.

Job Responsibilities

• Maintain and enhance client-facing content for proposals, pitchbooks, and related documents.
• Develop internal and external materials, including case studies and product overviews, in partnership with global teams.
• Coordinate with subject matter experts to update and improve the content database.
• Conduct periodic reviews to ensure content reflects current business, regulatory, and market changes.
• Build dynamic data visualization dashboards using Tableau to support sales strategies.
• Source and manage J.P. Morgan statistics for sales documents and client inquiries.
• Manage the client feedback program in collaboration with sales and third-party consultants.
• Prepare competitor analysis to inform sales initiatives.
• Perform vendor administration, including user access management and training.
• Liaise with vendor support to resolve issues efficiently.

Required Qualifications, Capabilities, and Skills

• Minimum 4 years of experience in financial services, content/database management, pre-sales, business development, or marketing.
• Excellent verbal and written communication skills, with strong command of American and British English and AP style.
• Confidence and professionalism to partner with all levels of management globally.
• Proficiency in MS Word, Excel, and PowerPoint.
• Strong project management skills with the ability to meet tight deadlines.
• Ownership mindset with a solution-oriented approach to projects.

Preferred Qualifications, Capabilities, and Skills

• Bachelor's degree in finance or business.
• Understanding of securities services industry and products.
• Self-starter with sound judgment and ability to work independently.
• Experience building data visualization dashboards with Tableau.
• Familiarity with emerging technologies, such as large language models, to enhance content and data management.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.