Airline Specialist

1 week ago

Cebu City, Central Visayas, Philippines Wipro Full time ₱144,000 - ₱432,000 per year

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description
  • Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
  • Equipped to handle all general reservations and deal with changes to all reservations
  • Process refunds to passengers and answer general airline and reservation queries
  • Handle mileage plus reservations and queries
  • Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
  • Ensure accurate documentation of customer profiles/reservations
  • Handle customer complaints and provide first time resolution
  • Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Keep all company information which includes customer information confidential and secured
͏Principal Responsibilities
SKILLS REQUIRED:͏
  • Working knowledge of PCs e.g. MS Office
  • Reasonable keyboard skills
  • Generic understanding of customer service
  • Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

  • Excellent spoken English and reasonably good written communication skills.

  • No Regional Accent, Neutral Accent

  • Ability to verbalize thoughts
  • Correct construction of sentences
  • Grammatically correct English

  • Good grasping power

  • Excellent listening skills

  • Should have patience and not be overawed by difficult situations
  • Team player
  • Reasonable analytical skills
  • Understanding of job profile applied for
  • Situation handling skills
  • Leadership skills (not a critical parameter but would be an add-on)
CANDIDATE SPECIFICATIONS:͏
  • Graduate of a 4 year course fresh graduate with or without call center experience may have other experiences in other industries
  • Undergraduate (must complete 2 years in college with no back subjects) must have minimum of 6 months Call center experienc
  • Senior High School Graduate and must have minimum of 6 months Call center experience
  • Excellent English communication skills (verbal and written)
  • Excellent written and verbal communication skills
  • Maintains an upbeat, positive and motivated demeanor
  • Able to read/write/speak the English language
  • Ability to build rapport and overcome objections.
  • Proficient in basic PC knowledge
  • Proficient in Microsoft Office
  • Must be flexible to work nights, weekends and select holidays outside of your scheduled shift

Mandatory Skills: Customer Service( Reservation).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

  • Airline Reservation Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱192,000 - ₱276,000 per year

    Reservation agents provide booking and reservation services to customers. These services may include booking airline tickets & Cancellations. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.LOCATION: Cebu IT ParkPOSITION: Customer Service Representative – Airline Reservation SpecialistWORK...

  • Airline Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines Wipro Full time ₱800,000 - ₱1,200,000 per year

    Job description:Airline SpecialistRole PurposeResponsible for handling inbound and outbound calls from any part of the globe that the call originates from and Equipped to handle all general reservations and deal with changes to all reservations.͏Working knowledge of PCs e.g. MS OfficeReasonable keyboard skillsGeneric understanding of customer serviceNeed...

  • BPO Airline Account

    3 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱16,000 - ₱23,000 per year

    Reservation agents provide booking and reservation services to customers. These services may include booking airline tickets & Cancellations. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.LOCATION: Cebu IT ParkPOSITION: Customer Service Representative – Airline Reservation SpecialistWORK...

  • Travel Reservation Specialist

    4 weeks ago

    Cebu City, Philippines Stark Asia Solutions Inc. Full time

    Overview A Travel Reservation Specialist is responsible for assisting customers with booking, modifying, and canceling travel arrangements, such as flights, accommodations, and car rentals. They provide guidance on travel options, ensure accurate reservation processing, and address customer inquiries regarding travel itineraries, policies, and changes. The...

  • Corporate Travel Specialist

    3 hours ago

    Cebu City, Philippines TalentSync Training and Development Full time

    Join our dynamic team as a Corporate Travel Specialist, based in Cebu Central Visayas. In this full-time position, you will be responsible for providing exceptional travel planning and booking services to our corporate clients. Your expertise in the travel industry will be integral to ensuring seamless business trips and a superior customer experience. What...

  • Specialist, WSM Air Ticketing

    24 hours ago

    Makati City, National Capital Region, Philippines Royal Caribbean Group Full time ₱900,000 - ₱1,200,000 per year

    POSITION SUMMARY:The Specialist, WSM Air Ticketing & Quality will work under the direction of the Lead, WSM Air Planning & Services to secure crewmember air transportation in line with RCG's Travel Policy with a focus on cost savings and crew movement strategies.ESSENTIAL DUTIES AND RESPONSIBILITIES:Process each Passenger Name Record (PNR) within the...

  • Specialist, WSM Air Ticketing

    1 day ago

    Makati City, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time ₱900,000 - ₱1,200,000 per year

    POSITION SUMMARY:The Specialist, WSM Air Ticketing & Quality will work under the direction of the Lead, WSM Air Planning & Services to secure crewmember air transportation in line with RCG's Travel Policy with a focus on cost savings and crew movement strategies.ESSENTIAL DUTIES AND RESPONSIBILITIES:Process each Passenger Name Record (PNR) within the...

  • Travel Specialist | Leeway Travel Agency

    4 hours ago

    Cavite City, Philippines Leeway Travel Agency Full time

    ✨We're Hiring: Travel Specialist | Leeway Travel Agency✨ Are you passionate about creating seamless travel experiences? Do you have an eye for detail and love organizing dream vacations? Leeway Travel Agency is looking for a Travel Coordinator to join our team! Location: On-site (Robertson Plaza, Kawit, Cavite) Job Type: Full-time Responsibilities Plan,...

  • Travel Agent

    3 weeks ago

    Zamboanga City, Philippines Remote VA Full time

    Overview We are looking for a highly experienced Travel Agent to join our Air Department team. The ideal candidate will have extensive hands-on experience with the Amadeus Selling Platform , or strong knowledge of air travel booking systems. This role involves managing flight reservations, issuing tickets, and providing exceptional customer service via...

  • Travel Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines Innotech Business Travel, Inc Full time ₱600,000 - ₱800,000 per year

    About the roleWe are seeking a talented Travel Specialist to join our dynamic team at Innotech Business Travel, Inc' in Paranaque City Metro Manila. As a fulltime Travel Specialist, you will be responsible for providing exceptional customer service and comprehensive travel planning solutions to our diverse client base. Your role will be crucial in ensuring...

  • Customer Service Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time $40,000 - $60,000 per year

    Do you have a talent for building rapport and a passion for sales, especially within the excitingairline industry? Probe CX is looking for drivenCustomer Service Representativesto join our team inEastwood, Quezon City This is a great opportunity to use your sales skills in a customer-centric environment, backed by the support of a global company.We're...

  • KNGS Customer Care Specialist

    3 weeks ago

    Cebu City, Philippines Kuehne + Nagel AS Full time

    It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to...

  • KNGS Operational Care Specialist SA-OC

    3 weeks ago

    Cebu City, Philippines Kuehne + Nagel AS Full time

    It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to...