Airline Specialist

1 week ago


Cebu City, Central Visayas, Philippines Wipro Full time $104,000 - $130,878 per year

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description
  • Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
  • Equipped to handle all general reservations and deal with changes to all reservations
  • Process refunds to passengers and answer general airline and reservation queries
  • Handle mileage plus reservations and queries
  • Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
  • Ensure accurate documentation of customer profiles/reservations
  • Handle customer complaints and provide first time resolution
  • Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Keep all company information which includes customer information confidential and secured
͏Principal Responsibilities
SKILLS REQUIRED:͏
  • Working knowledge of PCs e.g. MS Office
  • Reasonable keyboard skills
  • Generic understanding of customer service
  • Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
  • Excellent spoken English and reasonably good written communication skills.

  • No Regional Accent, Neutral Accent

  • Ability to verbalize thoughts
  • Correct construction of sentences
  • Grammatically correct English
  • Good grasping power

  • Excellent listening skills

  • Should have patience and not be overawed by difficult situations
  • Team player
  • Reasonable analytical skills
  • Understanding of job profile applied for
  • Situation handling skills
  • Leadership skills (not a critical parameter but would be an add-on)
CANDIDATE SPECIFICATIONS:͏
  • Graduate of a 4 year course fresh graduate with or without call center experience may have other experiences in other industries
  • Undergraduate (must complete 2 years in college with no back subjects) must have minimum of 6 months Call center experienc
  • Senior High School Graduate and must have minimum of 6 months Call center experience
  • Excellent English communication skills (verbal and written)
  • Excellent written and verbal communication skills
  • Maintains an upbeat, positive and motivated demeanor
  • Able to read/write/speak the English language
  • Ability to build rapport and overcome objections.
  • Proficient in basic PC knowledge
  • Proficient in Microsoft Office
  • Must be flexible to work nights, weekends and select holidays outside of your scheduled shift

Mandatory Skills: Customer Service( Reservation).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.



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