Travel Agent

3 weeks ago

Zamboanga City, Philippines Remote VA Full time

Overview

We are looking for a highly experienced Travel Agent to join our Air Department team. The ideal candidate will have extensive hands-on experience with the Amadeus Selling Platform , or strong knowledge of air travel booking systems. This role involves managing flight reservations, issuing tickets, and providing exceptional customer service via email, phone, and Zoom.

Responsibilities
  • Book and manage flight reservations using Amadeus GDS
  • Issue, reissue, and refund airline tickets accurately
  • Provide fare quotes and resolve booking issues efficiently
  • Communicate professionally with clients via email, phone, and Zoom
  • Coordinate with airlines and vendors for schedule changes and special requests
  • Maintain accurate records and ensure compliance with travel policies
  • Deliver outstanding customer service and personalized travel solutions
Qualifications
  • Minimum 3 years of experience in air travel booking, preferably using Amadeus GDS
  • Strong understanding of fare construction, ticketing procedures, and airline policies
  • Excellent verbal and written communication skills in English
  • Proficient in handling client interactions across multiple channels
  • Detail-oriented with strong problem-solving abilities
  • Ability to work independently and manage multiple bookings simultaneously
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