Workforce/Real Time Analyst

4 hours ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱450,000 - ₱550,500 per year

Job Responsibilities:

  • Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.
  • System issue tracking
  • Responsible for the monitoring of all issues that may impact service levels (SL's) and take the appropriate to resolve or reduce these impacts.
  • Perform oversight responsibilities as required to ensure all SLA's are met.
  • Evaluate events surrounding schedule adherence and operational situations which may impact productivity such as absenteeism or system outages.
  • In this role you will be required to solve problems as they may arise with real time intervention.
  • Include but not limited to Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non-schedule adherence
  • Work on real-time requests related to schedule changes, off phone activities and profile changes
  • Communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance
  • Initiate escalation process for system outages and Service Level Agreements (SLA) risks
  • Take mitigation steps to ensure SL's are met
  • Be the primary interface between WFM and site operations while strengthening a positive partnership Experience, knowledge, skills and attributes required
  • Other tasks that may be assigned to him/her by WFM Supervisor

Job Qualifications:

  • Must be willing to work onsite in Bridgetowne, Quezon City
  • 1-2 years experience in a Customer Service environment in WFM
  • Amenable to work onsite, weekend rest day
  • Amenable to work on nightshift
  • Experience in Real-time Analyst and Reporting tasks
  • Proficient in MS Office (particularly in MS Excel, Report automation using Power Query, Power Pivot, Data Modeling) and Google Suite
  • High proficiency in verbal and written English

  • Real Time Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Unify CX Full time ₱1,200,000 - ₱2,400,000 per year

    Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team.Role: Real Time AnalystWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardWhat Will You Do?As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing,...

  • Workforce Management Real-Time Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Workforce ( Real Time Analyst)

    4 hours ago

    Makati City, National Capital Region, Philippines One CoreDev IT Inc. Full time ₱300,000 - ₱324,000 per year

    This role keeps the operation running on time. The person you hire will be the one quietly watching the details others take for granted: attendance, schedules, overtime, and daily workforce movements. It's a mix of monitoring, analysis, and steady follow-through, and it matters because small misses here become bigger operational issues later.Key...

  • Real Time Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱900,000 - ₱1,200,000 per year

    TheCSC Operations Real Time Analystis responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance.Position ResponsibilitiesMonitor real-time adherence across multiple sites, handle adherence issues, and log schedule...

  • Workforce Management-Real Time Analyst

    4 hours ago

    Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱400,000 - ₱800,000 per year

    ResponsibilitiesAnalytical Excellence : Apply strong analytical skills to monitor and improve operational performance.Departmental Support : Ensure departmental goals and service standards are consistently met.Data Confidentiality : Maintain strict confidentiality and integrity of sensitive information.Operational Insight : Demonstrate a solid...

  • Real Time Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionTheReal-Time Analyst (RTA)is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties And ResponsibilitiesReal-time monitoring of all queues,...

  • Workforce Management Analyst

    2 hours ago

    Quezon City, National Capital Region, Philippines Comrise Full time $700,000 - $900,000 per year

    About the RoleWe are looking for a Workforce Management Analyst (Real-Time & Reporting) to join our team. This role ensures operational efficiency by monitoring intraday performance, generating reports, and supporting operations in meeting Service Level Agreements (SLAs).Key ResponsibilitiesMonitor real-time performance and schedule adherence (breaks,...

  • Workforce Management Analyst

    4 hours ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...

  • Senior WFM Real-Time Analyst

    4 hours ago

    Makati City, National Capital Region, Philippines Penbrothers Full time ₱900,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Real Time Coordinator

    2 weeks ago

    Quezon City, National Capital Region, Philippines Intelassist Full time ₱50,000 - ₱60,000

    Employment Type: Full-Time EmploymentWork Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.Work Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 50,000 PHP to 60,000 PHP/MonthlyPosition Overview:The Real Time Coordinator (RTC) in Workforce Management is...