Workforce Management/Real Time Analyst

WFM Real Time Analyst - Davao Felcris (Morning Shift) This position supports business leadership through development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures. Responsibilities Analyzes,...

About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

Overview UnifyCX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Graveyard What Will You Do? As the Real Time Analyst, you are responsible for monitoring live call center operations to ensure optimal staffing,...

Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team.Role: Real Time AnalystWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardWhat Will You Do?As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing,...

TheCSC Operations Real Time Analystis responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance.Position ResponsibilitiesMonitor real-time adherence across multiple sites, handle adherence issues, and log schedule...

RELX | Quezon City, National Capital Region, Philippines Workforce Management Analyst I The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real‑time management of telephonic/voice, e‑mail and chat operations for various teams in REPH and offshore business unit partners. Responsibilities Analyze workforce metrics,...

We are looking for two (2) highly driven Real Time Analysts (RTA) to join our team. This role plays a vital part in ensuring service levels and workforce efficiency are met through real-time monitoring, reporting, and scheduling.As an RTA, you will work closely with Operations and Service Delivery to manage intra-day workforce activities, analyze KPIs,...

Key Responsibilities: Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...

1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. 2. Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and...

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