Concierge Officer

1 day ago

Manila, National Capital Region, Philippines Winford Resort & Casino Manila Full time

Job description:

The Concierge Officer (Mandarin-speaking) plays a vital role in delivering exceptional guest service within the hotel and casino. This position ensures that all guests especially Mandarin-speaking clientele receive professional, personalized, and seamless assistance during their stay.

Key Responsibilities


•Provide warm, courteous, and professional assistance to guests, ensuring their needs are met promptly and efficiently.


•Communicate effectively with Mandarin-speaking guests to address inquiries, provide information, and assist with requests.


•Coordinate reservations and arrangements for dining, entertainment, tours, transportation, and other guest activities.


•Offer personalized recommendations on hotel, casino, and local attractions to enhance the guest experience.


•Maintain strong knowledge of property facilities, services, and promotions, as well as nearby attractions, dining, and cultural activities.


•Assist with VIP and premium guests, ensuring discretion and confidentiality at all times.


•Handle guest complaints or concerns tactfully and escalate to management when necessary.


•Collaborate with Front Office, Guest Relations, Casino Operations, and other departments to deliver smooth and efficient guest service.


•Ensure compliance with hotel and casino policies, AMLAC/KYC regulations, and internal guest service standards.


•Perform other duties as may be assigned by the Concierge Supervisor or Guest Services Manager.

Qualifications:


•Bachelor's Degree in Hospitality, Tourism, Business, or related field (preferred).


•Proven experience in a hotel, resort, casino, or customer service environment.


•Excellent communication and interpersonal skills, with strong proficiency in Mandarin (both spoken and written) and English; additional languages an advantage.


•High level of professionalism, discretion, and cultural sensitivity when dealing with diverse guests.


•Strong knowledge of local attractions, dining, entertainment, and travel arrangements.


•Ability to multitask, prioritize, and work in a fast-paced environment.


•Willing to work flexible shifts, including evenings, weekends, and holidays.

Job Types: Full-time, Permanent

Benefits:


• Company events


• Employee discount


• Free parking


• On-site parking


• Staff meals provided

  • Concierge Officer

    3 days ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time $40,000 - $60,000 per year

    The Concierge Officer (Mandarin-speaking) plays a vital role in delivering exceptional guest service within the hotel and casino. This position ensures that all guests—especially Mandarin-speaking clientele—receive professional, personalized, and seamless assistance during their stay. The Concierge Officer serves as the primary resource for information,...

  • Reconciliation Concierge Specialist

    7 days ago

    Manila, National Capital Region, Philippines Aspire Lifestyles Full time ₱400,000 - ₱600,000 per year

    Aspire Lifestyles is seeking aReconciliation Concierge Specialistto join our team inManila, Philippines.About the RoleYou will be responsible for managing the backend reconciliation process of hotel complimentary stay programs for Aspire Lifestyles clients across global markets. Accuracy, compliance, and service excellence are at the heart of this role.Key...

  • Reconciliation Concierge Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Aspire Lifestyles Full time ₱300,000 - ₱450,000 per year

    Aspire Lifestyles is seeking a Reconciliation Concierge Specialist to join our team in Manila, Philippines.Location :Aspire Lifestyles Philippines 22F Unit 2206, The Podium West Tower12 ADB Ave., Ortigas Center Mandaluyong CityAbout the RoleYou will be responsible for managing the backend reconciliation process of hotel complimentary stay programs for Aspire...

  • Hotel Concierge

    5 days ago

    Manila, National Capital Region, Philippines Paradigma International Inc. Full time ₱480,000 - ₱960,000 per year

    Pay raise and promotion for experienced applicantsFast track career progression in a fast growing companyDynamic with a fun and talented teamHotel Location: Ramada Manila Central - Binondo ManilaResponsibilitiesGreeting and welcoming guests upon arrival, and ensuring a smooth check-in processProviding recommendations and making arrangements for local...

  • Travel Lifestyle Concierge 2

    3 days ago

    Manila, National Capital Region, Philippines Aspire Lifestyles Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Travel Lifestyle ConciergeLocation: Manila, PhilippinesAbout Aspire LifestylesAspire Lifestyles is the global leader in concierge and lifestyle services, delivering extraordinary experiences and premium customer service to top-tier clients worldwide. With a presence across the globe, we are passionate about ...

  • Reconciliation Concierge Specialist

    3 days ago

    Manila, National Capital Region, Philippines ASPIRE LIFESTYLES (PHILS.), INC. Full time ₱250,000 - ₱500,000 per year

    A. Overall Purpose of the JobThis role is responsible for fulfilling the backend reconciliation process of hotel complimentary stay programs for Aspire Lifestyles clients across various markets.Specific Responsibilities· Extract transactions listing from system and check the respective list for the day's cases (Asia, Europe, and Domestic).· Meet...

  • Assistant Front Office Manager

    3 days ago

    Manila, National Capital Region, Philippines Hotel H2O Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Assistant Front Office Manager assists in overseeing the daily operations of the front desk and guest services. They ensure guest satisfaction, supervise front office staff, coordinate with other departments, and maintain high standards of service, hospitality, and professionalism.Key Responsibilities:Support the Front Office Manager in...

  • Front Office Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Winford Manila Resort and Casino Full time ₱150,000 - ₱250,000 per year

    The Front Office Associate is responsible for delivering exceptional guest service by providing a warm welcome, efficient check-in and check-out, and prompt assistance throughout the guest's stay. This role ensures that every guest experience meets company standards for hospitality, professionalism, and efficiency.Key ResponsibilitiesGreet guests warmly upon...

  • Concierge

    1 day ago

    Manila, National Capital Region, Philippines Shang Properties, Inc. Full time ₱150,000 - ₱250,000 per year

    Job Qualifications:Bachelor's Degree preferably in Hospitality/Tourism Management or any related business courseFresh graduates or up to 6 months' work experience in Customer Service/Hospitality industryMust possess excellent customer service attitude, good communication and writing skills, proficient in Microsoft Office.Must be keen to details and has time...

  • Front Office Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Virtual Rockstar Full time ₱450,000 - ₱600,000 per year

    This is a remote position.Virtual Rockstar is seeking a Front Office Coordinator to act as the organizational hub for a small, high-touch concierge practice. This role combines front office, billing, and patient coordination duties to ensure operations run smoothly and patients receive an exceptional experience from start to finish.You'll manage patient...