Hotel Concierge

2 weeks ago

Manila, National Capital Region, Philippines PARADIGMA INTERNATIONAL INC. Full time

Pay raise and promotion for experienced applicants

Fast track career progression in a fast growing company

Dynamic with a fun and talented team

Hotel Location: Binondo, Manila

Responsibilities

  • Greeting and welcoming guests upon arrival, and ensuring a smooth check-in process
  • Providing recommendations and making arrangements for local attractions, restaurants, transportation, and other guest requests
  • Handling guest inquiries and resolving any issues or concerns in a professional and timely manner
  • Coordinating with other hotel departments to ensure guest requests are fulfilled
  • Maintaining a thorough knowledge of local events, attractions, and services to assist guests
  • Anticipating guest needs and proactively offering solutions to enhance their experience
  • Ensuring the concierge desk is well-organized and presentable at all times
  • Provide Valet Parking services

What we're looking for

  • Minimum 2 years of experience in a hotel concierge or similar customer service role
  • Excellent communication and interpersonal skills, with a friendly and professional

demeanor
- Have professional driver license and can drive both manual and automatic
- Strong problem-solving and decision-making abilities to handle a variety of guest requests
- Thorough knowledge of the local area, including restaurants, attractions, and transportation options
- Proficiency in Microsoft Office Suite and hotel management software
- Fluency in English and other foreign language(s) is preferred

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