Travel Concierge

2 weeks ago

Manila, National Capital Region, Philippines Asw Full time

Job Description

THE OPPORTUNITY

Our client is a specialist Australian tour operator offering iconic walking experiences around the world, focused on authentic, life-enriching adventures since 2002. With a passionate team and expert guides across Europe, Japan, and Australia, the company is committed to excellent service, ethical travel, and is on a journey to become a Certified B Corporation.

In this Travel Concierge role, you'll be the main contact for clients after booking their travel services, helping them enhance their experience with add-on services like room upgrades, tours, and transfers. You'll identify client needs, present tailored options confidently, and collaborate with internal teams to ensure smooth and accurate bookings. This role suits someone with strong sales skills, clear communication, and the ability to work independently while delivering exceptional customer service.

Work set up will be in hybrid work arrangements with the standard hybrid model consists of three days in the office and two days working from home. The office is located at Bonifacio Stopover, Bonifacio Global City (BGC), Taguig.

KEY RESPONSIBILITIES

  • Contact clients after their initial booking to understand their needs and offer suitable add-on products such as room upgrades, travel insurance, tours, and transfers.
  • Accurately process sales and ensure all add-on bookings are correctly entered into systems and communicated to relevant teams.
  • Meet or exceed sales targets while maintaining high levels of client satisfaction and service quality.
  • Respond to client inquiries about additional services in a timely, professional, and friendly manner.
  • Collaborate with operations, suppliers, and finance teams to confirm availability, pricing, and ensure accurate invoicing.
  • Maintain up-to-date client records in the CRM and regularly track sales progress.
  • Monitor client feedback to identify opportunities for improving sales processes and enhancing product offerings.

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.

#LI-TN2

  • Concierge Manager

    8 hours ago

    Manila, National Capital Region, Philippines FlyFlat Full time

    Concierge Manager | Remote | Luxury Travel LeadershipAbout FlyFlatFlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.We've grown from 12 to 66 people...

  • Client Service Team Member

    10 hours ago

    Manila, National Capital Region, Philippines FlyFlat Full time

    Client Service Member | Remote | Luxury TravelAbout FlyFlatFlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates-often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless.We've grown from 12 to 66 people in just...

  • Executive Personal Assistant

    8 hours ago

    Manila, National Capital Region, Philippines Q2 HR Solutions Full time

    We are seeking a highly organized and service-orientedExecutive / Personal Assistantto support senior principals with both business and personal coordination across Southeast Asia. This role is ideal for professionals with experience in executive support, luxury services, or high-touch client environments who thrive in fast-paced, detail-driven...

  • Head of

    2 weeks ago

    Manila, National Capital Region, Philippines Aspire Lifestyles Full time

    Key responsibilities include:Ownership and accountability for the Philippines P&LOwnership of key strategic account relationships with a view to growing GP/GOP, attachment and country level expansion Ownership of the overall business development strategy and business development activity for Philippines Lead the transformation of the business away from...

  • Talent Success Manager

    2 days ago

    Manila, National Capital Region, Philippines Bold Business LLC Full time

    We're hiring a Talent Success Manager to be the primary point of contact for our roster of podcast hosts and professional speakers. You'll own the full lifecycle of talent success—from onboarding and campaign execution to renewals and upsells—ensuring our talent feels supported, sponsors see measurable ROI, and events run flawlessly.This is a hands-on,...

  • Virtual Front Desk Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Truporch Homes Full time

    Job Post: Virtual Front Desk Agent (Remote) - Hospitality ProCompany: PillowPMLocation: Fully RemotePosition: Full-time  About PillowPMAt PillowPM, we believe a great stay starts with a soft landing. We manage a portfolio of premier short-term rental properties, combining the comforts of home with the seamless service of a boutique hotel. Our mission is...

  • Healthcare Delivery Recruiter

    2 weeks ago

    Manila, National Capital Region, Philippines Inside Out Full time

    ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: JOB TITLEHealthcare Delivery RecruiterJOB IDAZICE1 INDUSTRYHealthcareLOCATIONLATAM / PH / South AfricaJOB STATUSFull Time WORK SCHEDULE8:00am to 5:00pm EST (On call on weekends - emails/messages)SALARY$8 - $9 per hourTARGET START DATEASAP ROLE OVERVIEW - FOR POSTINGAbout the Client:The client...

  • Operations Manager 8

    1 week ago

    Manila, National Capital Region, Philippines Enterprise Mangement Solutions Inc Full time

    ABOUT ENTERPRISE MANAGEMENT:White Glove Property Management is a full-service real estate management firm committed to excellence, professionalism, and high-touch service for property owners, investors, and tenants. We manage single-family homes, multifamily units, and mixed-use developments with a concierge-level approach that prioritizes integrity,...

  • Head of Aspire Lifestyles

    1 day ago

    Manila, Philippines Aspire Lifestyles Full time

    Ownership and accountability for the Philippines P&L Ownership of key strategic account relationships with a view to growing GP/GOP, attachment and country level expansion Ownership of the overall business development strategy and business development activity for Philippines Lead the transformation of the business away from legacy / sunset propositions to...