Customer Service Assistant

1 day ago

Makati City, National Capital Region, Philippines Uptitude Training Corporation Full time ₱104,000 - ₱130,878 per year

Qualifications

  • Graduate of any 4-year Bachelor's degree. (Non Negotiable)
  • Minimum 2 years working experience in administrative or customer service functions (Non Negotiable)
  • Preferably with background in insurance operational processes (Advantage)
  • Proficient in MS Office applications (Non Negotiable)
  • Personal Characteristics/Behaviors: (Non Negotiable)
  • Customer Focus
  • Time Management
  • Stakeholder Management
  • Decision Quality
  • Oral & Written communication
  • Analytical skills
  • Negotiable Skills
  • Integrity and Trust
  • Detailed Oriented
  • Highly Organized

Job Description

Job Purpose:

To provide operational services in the service centers in relation to inquiries, new business applications, non-cash after sales transactions, receipt of non-cash payments, posting of premiums, etc. as well as ensuring that office facilities are properly kept.

Critical Accountability:

  • After sales transactions request: Process non-financial policy changes/requests. Sends request for amendment and other requirements, beyond authority, to Head Office within the agreed turnaround time.
  • Collection Functions: Receives PDCs and issues acknowledgement receipts. Logs received Auto Debit arrangement forms; checks for accuracy and completeness of information; logs in PSP tool and sends to Head Office.
  • Customer Centricity: Attends to inquiries and concerns of clients and/or distributors within limits of authority. Provides monthly production report to Zone heads.
  • Compliance: Ensures compliance to government requirements for annual renewal of business permits, fire insurance and coordinates with other departments to secure required documents. Ensures compliance to the agreed operational standards, PSR guidelines, AML, KYC, Risk Management, audit requirements, etc.
  • Process improvement: May recommend improvements on how to address procedural errors, delays and efficiency of service. Conducts orientation to Distributors on new operational processes.
  • Empowerment: Processes six (6) Non-life transactions i.e. Change of Name, Status, Signature, Beneficiary, Place of Birth; Collateral Assignment. Printing and releasing of policy contracts for Non-life. Processes Change of Method and Mode. Receives and processes request for policy issuance, renewal, reinstatement, cancellation and spoilage for six (6) lines of business i.e. Motor, Property, Marine, Engineering, Personal Accident and Other Casualty. Ensures compliance to the agreed operational standards, PSR guidelines, AML, KYC, Risk Management, audit requirements, etc.
  • Upkeep of Branch office facilities & Others: Ensures utility bills are paid on time. Follows-up check payment with Finance. Manage revolving funds. Coordinates with the distribution channel on the repairs of office facilities and equipment. Performs annual inventory of fixed assets. Performs basic troubleshooting within the scope allowed and defined by I.T. Provides assistance and support during Sales Activities

Job Type: Full-time

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

  • Customer Service Representative

    5 days ago

    Quezon City, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱30,000 per year

    TSI (Transworld Systems Inc.)HIRING CSR CALL AGENTSStart date: October 13 or 20, 2025Location: 5F Cyberpod 2, Eton Centris Quezon Ave., Quezon City (Onsite)US Utility AccountProcess: Verint assessment, TA interview and Final interview. (VIRTUAL PROCESS ONLY)Perks:30,000 salary package.20% night differential.Free HMO for 2 dependents upon...

  • Customer Service Assistant

    5 days ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱200,000 - ₱300,000 per year

    Customer Service AssistantJob SummaryThe Customer Service Assistant provides frontline support to customers by handling inquiries, processing orders, and addressing concerns. This role also maintains customer records, coordinates with internal teams, and ensures a smooth customer experience.ResponsibilitiesRespond to customer inquiries and concerns through...

  • customer service assistant

    5 days ago

    Makati City, National Capital Region, Philippines Kaiser International Healthgroup Inc. Full time $4,000 - $6,000 per year

    About the role Kaiser International Healthgroup Inc. is seeking a passionate and dedicated Customer Service Assistant to join our team in Makati City, Metro Manila. As a full-time role, you will play a crucial part in delivering exceptional customer service and support to our valued clients.What you'll be doingProviding professional and courteous assistance...

  • Customer Service Assistant

    5 days ago

    Makati City, National Capital Region, Philippines 926 Asia Travel and Tours Full time ₱250,000 - ₱500,000 per year

    Our team is growing Join us We are looking for a Customer Service Assistant who is willing to work with us in office in Makati City.The Customer Service Assistant will be assigned to the following tasks:Handling inquiries in all platforms including social media channels, e-mail and phone calls in a timely manner.Accommodating clients during office...

  • Customer Service Assistant

    5 days ago

    Makati City, National Capital Region, Philippines Filinvest Group Full time ₱800,000 - ₱1,200,000 per year

    Responsible for managing and handling the handling and resolution of walk-in complaints, escalated irate complaints from the SD Helpdesk, and providing special attention to VIP and/or LGU cases. Initiate customer-centric programs aimed at ensuring a positive customer experience. CUSTOMER COMPLAINTS RESOLUTIONEnsure a positive customer experience by handling...

  • Customer Service Assistant

    5 days ago

    Makati City, National Capital Region, Philippines J-K International Language Center Full time ₱20,000 - ₱30,000 per year

    COMPANY PROFILE: This business was first founded in 2015 as a risk assessmentfirm in the Philippines. Risk assessment is a thorough and in-depth analysis of anorganization's structure, procedures, technology, tactics, and personnel with the goal ofdetecting and evaluating possible hazards.Position: Customer Service Assistant (Open for Fresh Graduates)Company...

  • Customer Service Department Assistant

    5 days ago

    Makati City, National Capital Region, Philippines Ever Succeeded Global Ltd. Full time ₱1,000,000 - ₱1,200,000 per year

    Job Responsibilities:1. Administrative SupportAssist in preparing reports, schedules, and documentation for the customer service and data entry clerk team.Maintain and update customer service databases, records, and files.Monitor and organize incoming emails, messages, and inquiries.2. Customer AssistanceRespond to basic customer inquiries through phone,...

  • Customer Service

    1 week ago

    Makati City, National Capital Region, Philippines Peak Outsourcing Full time

    OverviewCustomer Service | Reservations Specialist | Up to 40K. We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and...

  • customer service assistant

    5 days ago

    Makati City, National Capital Region, Philippines SINCERELY SERVICES INC. Full time $30,000 - $60,000 per year

    Maintains customer records by updating account information.Prepare products or service reports by collecting and analyzing customer information.

  • Customer Service

    5 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing Full time ₱270,000 - ₱300,000 per year

    Comp Package:Basic Pay: 27,000Upfront Allowance: 3,000Performance Bonus: Up to 10, ,000 Sign on BonusJob Overview:We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings,...