Appointment Setter CSR

6 hours ago

Makati City, National Capital Region, Philippines ISTA Solutions Full time ₱900,000 - ₱1,200,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Intake Coordinator to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Responsibilities:

  • Handle customer inquiries and resolve concerns promptly and professionally
  • Provide accurate and detailed information about our products/services to customers
  • Identify and escalate priority issues to the appropriate departments
  • Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
  • Maintain customer records and update relevant information in the system
  • Collaborate with team members and other departments to improve overall customer experience
  • Meet or exceed individual and team targets

Requirements

  • At least 1 year of BPO work experience
  • Experience in Healthcare account is an advantage
  • Excellent verbal & written English skills
  • Has email support experience
  • Amenable working onsite in Makati
  • Willing to work night shifts

Benefits
What Can We Offer You?

  • Competitive salary and benefits
  • Health Insurance with free dependents
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our Commitment to You

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

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