Customer Service and Reservation Agents

1 week ago

Dauin P, Philippines Atlantis Dive Resorts & Liveaboard Full time ₱180,000 - ₱216,000 per year

Company Profile

Atlantis is a leader in the dive resort and liveaboard industry in Asia with an outstanding reputation (as is evident on Tripadvisor and other review sites). We have consistently set trends and standards for the last two decades and work tirelessly to provide the ultimate scuba diving vacations for our guests. "Arrive as a guest, leave as a friend".

The Position

The position will be based at the Atlantis resort in Lipayo, Dauin, Negros Oriental.

The CSR/Reservation is responsible in handling all incoming reservations, both from guests and agents; communicating with guests and agents accurately, professionally and in a timely manner; reporting reservations issues to CSR Team Leader and/or Reservations Manager; accurately identifying and entering of payments; Ticket reservation and confirmation of online check-in and help sell services and packages

Education

  • College degree

Experience

  • Two (2) years related work experience
  • Proven customer support experience or experience as a Customer Service Representative

Knowledge & Skills

  • Fluent in written & spoken English
  • Proficient in computer use
  • Willing to work on a graveyard/night shift
  • Self-motivated and able to work independently
  • Excellent planning and problem solving skills, highly organized and a team player
  • Detail oriented; ability to multitask, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters

License and Certifications

  • NA

Benefits

  • Long term career with stable market leader
  • Access to an extensive in house training program
  • 14 days Annual Vacation Leave (following one year of service)
  • Convertible to Cash 5 days Sick Leave (following one year of service)
  • In-house medical assistance that covers you, your spouse and children below 18 years old (following one year of service)
  • Discounts on all resort services
  • Diving and dive career development
  • Generous Tip Pool Scheme

How to apply

Please send your application to:

Your application must include:

  • Your Resume
  • Recent Photo
  • Salary History and Expectation
  • At least two verifiable work reference email address and contact details

Job Type: Full-time

Pay: Php15, Php18,000.00 per month

Benefits:

  • On-site parking
  • Paid training
  • Pay raise

Ability to commute/relocate:

  • Dauin 6217 P07: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • reservation Agent: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
  • OTA: 1 year (Preferred)

Work Location: In person

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