Reservation Officer
5 days ago
Position Summary:
The Reservation Officer is responsible for managing booking requests, coordinating schedules, and ensuring accurate reservation records. This role plays a key part in delivering excellent customer service and optimizing occupancy or resource utilization.
Key Responsibilities
Handle inbound reservation inquiries via phone, email, and online platforms
Confirm bookings and issue reservation details to clients or internal departments
Maintain and update reservation systems with accurate data
Coordinate with operations, front office, and sales teams to ensure smooth booking flow
Monitor availability and suggest alternatives when preferred options are unavailable
Process cancellations, amendments, and special requests promptly
Prepare daily, weekly, and monthly reservation reports
Ensure compliance with company policies and service standards
Job Type: Full-time
Pay: Php18, Php19,000.00 per month
Work Location: In person
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