Service Manager

3 days ago

Quezon City, National Capital Region, Philippines JM FAR EAST Full time ₱360,000 - ₱500,000 per year

Overview:

We are seeking a results-driven and customer-focused Service Manager to oversee the day-to-day operations of our Drive+ Car Care Branch. The ideal candidate will lead the service team, ensure excellent customer service, drive productivity, and maintain high standards of automotive repair and maintenance services.

Key Responsibilities:

  • Manage and supervise daily operations of the service department, including scheduling, workflow, and technician productivity.
  • Ensure exceptional customer service by addressing client concerns, providing accurate estimates, and ensuring timely delivery of services.
  • Oversee diagnostics and repair procedures to ensure quality and compliance with automotive standards.
  • Coordinate with parts suppliers and vendors to ensure availability of necessary parts and materials.
  • Train, motivate, and evaluate service technicians and support staff.
  • Monitor performance metrics such as customer satisfaction, revenue targets, and shop efficiency.
  • Implement and enforce safety protocols, cleanliness, and equipment maintenance standards.
  • Prepare reports and analyze KPIs to support business decision-making.
  • Stay current with automotive technologies, industry trends, and regulatory requirements.

Qualifications:

  • Bachelor's degree in Mechanical Engineering, Automotive Technology, or related field (or equivalent experience).
  • Minimum of 3–5 years of experience in automotive service management or a related supervisory role.
  • Strong knowledge of automotive repair and maintenance procedures.
  • Excellent leadership, organizational, and communication skills.
  • Proficient in in-service management software and Microsoft Office applications.
  • Customer-oriented mindset with a problem-solving attitude.
  • Must be willing to work flexible hours, including weekends, as required.

Preferred:

  • TESDA certification or other automotive training credentials.
  • Experience working with both local and international car brands.

Job Type: Full-time

Pay: From Php30,000.00 per month

Benefits:

  • Employee discount
  • Health insurance

Work Location: In person

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