
Community Manager
2 days ago
Job Title: Community Manager
Company: Discover Group of Travel Services Inc.
Job Description:
We are looking for a proactive and strategic Community Manager who will be responsible for managing our company's online reputation and strengthening relationships with our community. This role requires strong public relations skills, particularly in addressing negative reviews or online content, and negotiating effectively with clients or online users to protect and enhance the company's brand image.
Key Responsibilities:
- Monitor online platforms, social media channels, and review sites for feedback and mentions related to the company.
- Address negative reviews, posts, or comments promptly and professionally, negotiating for content removal or resolution when necessary.
- Develop and maintain positive relationships with clients, customers, and online communities.
- Collaborate with the PR and Marketing teams to create communication strategies that promote a positive brand image.
- Draft and send professional responses to online feedback, ensuring alignment with the company's tone and values.
- Provide management with regular reports on community sentiment, online reputation, and resolution efforts.
- Stay updated on best practices in community management, crisis communication, and digital PR strategies.
Qualifications:
- Proven experience as a Community Manager, PR Officer, or in a similar role.
- Strong background in public relations, crisis management, or online reputation management.
- Excellent negotiation, communication, and writing skills.
- Ability to remain calm, professional, and solution-oriented under pressure.
- Familiarity with social media monitoring tools and online review platforms.
- Highly organized, detail-oriented, and able to manage multiple conversations or cases simultaneously.
Job Type: Full-time
Pay: Php30, Php35,000.00 per month
Benefits:
- Paid training
Work Location: In person
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