Client Success Manager_Iloilo_Up to 80k

2 days ago

Iloilo City, Western Visayas, Philippines weSource Management Consultancy Firm Full time ₱80,000 - ₱160,000 per year

We are hiring a Client Success Manager for a client based in Iloilo.

Salary is up to 80k with commission.

It is a work-on-site setup, Monday to Friday.

Candidates must be flexible and able to work different shifts as required.

Must have at least 2 years of experience as a Client Success Manager

Qualifications:

  • Minimum 2 years of experience in managing mid-size to enterprise accounts, focusing on handling global companies in regions such as the US and EU.
  • Minimum 2 years of experience in online sales, with a demonstrated ability to develop leads and close deals in a digital environment
  • Proven track record in onboarding, managing, and retaining clients, reflecting a high rate of client satisfaction and account renewal.
  • Proficient in navigating complex client environments, addressing challenges, and aligning our solutions with client needs.
  • Proficient in negotiation and communication, leveraging expertise in relevant sales technologies toclose deals.
  • Strong ability to work both independently and collaboratively in a dynamic, fast-paced environment.
  • Exceptional communication and storytelling skills, capable of engaging with key decision-makers and C-level executives.
  • Technical background in B2B lead generation and sales processes is desirable.
  • Prior sales or marketing experience in a client-facing role is an advantage.

Job Description

Client Success Managers are responsible for overseeing the teams overall performance - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every aspect of it.

Responsibilities:

  • Cultivate and maintain strong relationships (ensuring Callbox is a trusted partner) with clients, ranging from key stakeholders to C-level executives.
  • Serve as the primary liaison for clients, closely collaborating with internal and external stakeholders to drive successful campaign implementation and demonstrate service value.
  • Be the voice of the client within Callbox, addressing needs and advocating for client interests.
  • Manage client communications and operations, including setting up and leading both personal and group meetings (virtual and in-person) to maximize engagement and uncover new opportunities.
  • Incorporate regular, in-depth performance reporting to clients, offering insights and actionable recommendations based on program data.
  • Ensure diligent alignment with and achievement of client-specific Key Performance Indicators (KPIs), adapting strategies as necessary to meet these targets within the agreed timeframes.
  • Monitor and manage client accounts using CRM tools like HubSpot, tracking key performance indicators and client engagement metrics.
  • Engage in client acquisition activities, including delivering sales presentations, nurturing leads, and closing deals, aimed at broadening our client network and advancing business development.
  • Participate actively in product development discussions, roadmap planning, and execution, ensuring that client feedback is integrated into Callbox's offerings.
  • Focus on minimizing client attrition by employing strategic renewal tactics and addressing potential concerns proactively to ensure continued client engagement and satisfaction.
  • Perform other tasks as directed by supervisors or the CEO.

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