Client Services Supervisor

5 days ago

Taguig, National Capital Region, Philippines Satellite Office Full time $70,000 - $120,000 per year

CLIENT SERVICES SUPERVISOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CLIENT SERVICES SUPERVISOR?

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
  • Act as an escalation point and a major advocate of the client
  • Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
  • Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
  • Drive inside sales initiatives

ONBOARDING OPERATIONAL SUPPORT

  • Conduct onboarding for new hires and nurturing long-term client and staff relationships
  • Establish a clear understanding of the client's tactical strategic plans
  • Prepare client/sales visit agenda and presentations
  • Develop effective communication platforms for clients and staff
  • Any other administrative task requested on a regular or ad-hoc basis
  • Deal with client requests and troubleshoot problems

NEW ACCOUNT SETUP

  • Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises

WHAT ARE WE LOOKING FOR?

  • Proactive, resourceful, self-motivated, takes initiative
  • Strong communication skills (written and spoken)
  • High service orientation.
  • Ability to meet deadlines with excellent time management skills
  • Calm, polite, and professional behavior.
  • Precise, accurate and attentive to details
  • General business knowledge

SPECIAL REQUIREMENTS

  • Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
  • Advanced knowledge of Google Doc, Sheets, Mail, Calendar
  • Experience with Australian businesses is beneficial

QUALIFICATIONS EXPERIENCE

  • Bachelor's Degree
  • At least three plus (3+) years of experience in client/account management and new hire onboarding
  • Background in IT procurement and inventory management is a plus but not required

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