Sales Operations Associate

17 hours ago

Mandaluyong City, National Capital Region, Philippines Focus Global Full time ₱250,000 - ₱450,000 per year
The Sales Operations Associate shall help the company build successful and long-term relationships with our customers by delivering high quality after-sales service that exceeds expectation
Main Duties and Key Responsibilities:
  • Ensuring proper coordination with Customer Service team, in-house sales associates, service and production teams regarding after-sales service issues and schedules.
  • Handle orders and concerns of 3rd party dealers and ensure its prompt resolution.
  • Monitors clients and documentary files.
  • Recommending strategies that would improve the quality of service, productivity and profitability
  • Coordinates with internal and external parties to accomplish account requirements
  • Checks implementation of SOPs related to the sales process
  • Checking of Sales Quotations in terms of pricing, size limitations related to product warranty, stock availability
  • Processing of orders in FGI's ERP system

Job Qualifications: 
  • Must have a Bachelor's Degree from any reputable university New Grads and Experienced Team Members welcome to apply
  • Experience in customer care and service is a plus
  • Experienced in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
  • Must have excellent communication, customer service, and people skills.
  • Must be patient, hardworking and can work well under pressure.
  • Must have the ability to collaborate effectively with cross-functional teams

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