Front of House Supervisor

4 days ago


El Nido, Philippines Cadlao El Nido Resort Full time $40,000 - $60,000 per year
  1. Quality Assurance

    Monitor service quality, presentation, and hospitality standards in line with brand expectations; uphold hygiene, organizational, and professional benchmarks.
  2. Team Leadership & Training

    Supervise front-of-house staff—from hosts to servers—through coaching, mentoring, and team briefings to inspire top-quality performance.
  3. Inventory Management & Reporting

    Track inventory, oversee ordering, and manage daily sales reports—ensuring accuracy in cash handling and reconciliation.
  4. Operational Documentation

    Maintain and document all departmental protocols, policies, and standard operating procedures.
  5. Coordination Across Departments

    Facilitate effective communication and collaboration with back-of-house teams and resort leadership for smooth service delivery.
  6. Guest Service Oversight

    Assist in handling guest concerns and service recovery when necessary, ensuring consistently exceptional guest experiences.


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