
Remote Customer Success Associate
4 days ago
Position: Remote Customer Success Associate
Company: The Men's Cave (IG: @themenscave) |
Location: Remote || Work from Home - Manila
Schedule: Monday - Friday || 9:30 am - 6:30 pm (SGT)
Employment Type: Full-Time
We're Hiring
Join The Men's Cave, a leader in the games room industry, and be part of a team that creates unforgettable experiences We're hiring a Remote Customer Success Associate who's passionate about customer experience, post-sales support, relationship building, proactive problem-solving, and ensuring customer satisfaction and retention.
Enjoy the flexibility of a remote work setup or work-from-home arrangement in a company that values growth and promotes collaboration, wherever you are.
About the Role
The Remote Customer Success Associate is the primary point of contact for clients post-purchase, ensuring a seamless customer experience throughout the customer lifecycle. This role combines customer support, account management, and proactive engagement to drive product adoption, customer satisfaction, and retention.
The ideal candidate excels at resolving support tickets and customer inquiries, while building strong client relationships, reducing churn, and driving customer advocacy and referrals—all in a fully remote, 100% work-from-home environment that offers flexibility and autonomy to deliver exceptional results from anywhere.
Key Responsibilities:
- Customer Support & Relationship Management: Serve as the primary point of contact for customers post-purchase, managing service requests, warranty cases, and coordinating with technical teams to ensure timely resolution. Deliver a seamless and positive customer experience while driving satisfaction, retention, and long-term client success.
- Enhancing Customer Experience: Apply strong product knowledge to resolve customer inquiries and recommend effective solutions, including relevant accessories, upgrades, or complementary products that enhance the overall customer experience and drive product adoption.
- Referral & Retention Programs: Leverage experience in managing customer referral and retention programs, while executing targeted engagement initiatives to drive repeat business, strengthen customer loyalty, and reduce churn.
- CRM & Reporting: Maintain accurate, up-to-date customer records in the CRM system and prepare weekly reports on service activity, customer engagement, and referral generation to support data-driven decision-making.
Skills:
- Customer Relationship Management
- Product knowledge
- Problem solving
- Communication skills (verbal and written in English)
- Customer service and support
Requirements:
- Bachelor's degree in business administration, management, or other related field
- Minimum of 1 year experience in customer success, account management, or client servicing
- Must be proactive, customer-first mindset with commercial awareness
- Experience in premium consumer goods, interior/lifestyle products, or hospitality solutions is an advantage
Why Join Us?
- Work remotely with a supportive team.
- Receive performance-based incentives.
- Take ownership and directly impact team culture.
- Long-term role with a clear development path for remote employees.
Ready to level up your career? Apply today
Job Type: Full-time
Pay: Php25, Php30,000.00 per month
Benefits:
- Additional leave
- Pay raise
- Work from home
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Preferred)
- Account management: 1 year (Preferred)
Language:
- English (Required)
Work Location: Remote
-
Customer Success Associate
2 weeks ago
Manila, National Capital Region, Philippines Iron Mountain Full timeOverviewIron Mountain is seeking a Customer Success Associate to join our Digital Customer Success team. The CSA is a customer-centric position responsible for helping deliver high-quality customer service and success management through a round-robin assignment model. This position ensures each customer receives timely and personalized support, contributing...
-
Customer Success Associate
2 weeks ago
Manila, National Capital Region, Philippines Instructure Full time ₱400,000 - ₱600,000 per yearAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate...
-
Customer Success Associate
2 days ago
Manila, National Capital Region, Philippines Emapta Full time $104,000 - $130,878 per yearShape the Future of Digital Logistics WorldwideThink of your career as cargo: ready to be shipped to greater heights. With logistics powering the world economy, this role gives you front-row access to global trade while staying local. Elevate your expertise, expand your reach, and be part of the movement that delivers the future of freight.What Awaits You in...
-
Customer Success Associate
2 days ago
Manila, National Capital Region, Philippines SafetyCulture Full time ₱400,000 - ₱600,000 per yearGreat work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...
-
Customer Success Associate
2 days ago
Manila, National Capital Region, Philippines SafetyCulture Full time $70,000 - $120,000 per yearGreat work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...
-
Remote Client Success Associate
4 days ago
Manila, National Capital Region, Philippines Cardinal Education Full time ₱900,000 - ₱1,200,000 per yearAbout UsCardinal Education is a premier educational services firm based in the San Francisco Bay Area that provides world-class academic coaching, test preparation, and admissions advising. The Connect Division, the team concerned with client operations, is central to our service delivery model, coordinating logistics, managing relationships, and ensuring...
-
Customer Success Account Associate/Manager
4 weeks ago
Manila, National Capital Region, Philippines Trends Group Inc. Full timeCustomer Success Account Associate/ManagerJoin to apply for the Customer Success Account Associate/Manager role at Trends Group Inc.Continue with GoogleJob OverviewThe Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring successful adoption of subscription services. This involves partnering with sales,...
-
Customer Success Associate
4 days ago
Manila, National Capital Region, Philippines Snappr Full time ₱30,000 - ₱60,000 per yearAt Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...
-
Customer Success Associate
5 days ago
Manila, National Capital Region, Philippines Snappr Full time ₱360,000 per yearAt Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...
-
Customer Success Associate
4 days ago
Manila, National Capital Region, Philippines Snappr Full time ₱30,000 - ₱60,000 per yearAt Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow...