Customer Success Associate

2 days ago

Manila, National Capital Region, Philippines oboda Full time

About oboda

oboda is the premiere AI-powered business management system for the next generation of Filipino distributors and wholesalers, empowering them with integrated purchasing, inventory, sales, finance, and CRM in one platform. We harness generative AI to give Filipino businesses the tools to compete and win on the global stage.

Role Overview

We're looking for a
Customer Success Associate
who can be a true advocate for our customers. You'll be the bridge between our clients and our internal teams — ensuring their problems are solved quickly, their feedback is heard, and their overall experience with oboda remains exceptional.

You'll help coordinate solutions with our product and engineering teams, assist in onboarding and training sessions for new clients, and support quality assurance to maintain the reliability of our system.

Key Responsibilities

  • Build and maintain strong, long-term relationships with clients.
  • Act as the customer's voice within oboda, ensuring issues, feedback, and requests are properly communicated to the product and engineering teams.
  • Manage and respond to customer inquiries and concerns with empathy and urgency.
  • Coordinate resolutions with internal teams and follow up until completion.
  • Assist in onboarding and training sessions (onsite or online) to help new clients become confident users of the system.
  • Create and maintain updated documentation on workflows, product changes, and internal policies to keep both clients and teams aligned.
  • QA testing of new and existing features to ensure product stability and reliability. Coll
  • aborate with internal teams to continuously improve customer satisfaction and product usability.

Qualifications

  • Bachelor's degree in Business, Communications, IT, or a related field.
  • Excellent communication, coordination, and problem-solving skills.
  • Strong customer empathy and relationship management ability.
  • Organized and detail-oriented, able to multitask effectively.
  • Experience in customer success, client support, or QA is an advantage.
  • Comfortable working cross-functionally with technical and non-technical teams.
  • Passionate and proactive

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