Customer Success Associate

2 hours ago

Manila, National Capital Region, Philippines EO Staff Full time ₱540,000 - ₱1,080,000 per year

Customer Success Associate

We are looking for a proactive and relationship-driven Customer Success Associate to join our team. In this role, you will be the main point of contact for our clients, ensuring they have a smooth and successful experience with our services. You will work closely with both clients and Virtual Assistants (VAs) to build trust, deliver measurable results, and drive long-term growth.

Key Responsibilities

  • Serve as the lead point of contact for all client account management matters
  • Build and maintain strong, long-lasting relationships with clients and Virtual Assistants (VAs)
  • Meet or exceed company revenue, retention, growth goals, and other KPIs
  • Handle the client onboarding process to understand needs and ensure a smooth start
  • Conduct daily monitoring of VAs during their first 30 days to track progress, ensure performance standards are met, and build client confidence
  • Update clients on project statuses, timelines, and deadlines
  • Solve problems by taking concrete actions that lead to fast, meaningful solutions, providing ETAs and clear progress updates
  • Manage client and VA communication through emails, calls, and messaging platforms, including regular check-ins and feedback sessions
  • Act as the client advocate within the company, proactively offering solutions to ensure high retention and long-term growth
  • Develop new business opportunities with existing clients by understanding their growth needs
  • Maintain thorough account records and documentation of client interactions and business lifecycle
  • Monitor and measure client success and VA performance, analyze data, and recommend improvements
  • Prepare periodic reports on account status and health, and communicate progress to internal and external stakeholders
  • Respond to emails and client communication in a timely manner
  • Assist with client outreach as needed

Qualifications

  • At least 3 years of experience in customer success, account management, or a client-facing role
  • Strong communication and relationship-building skills
  • Highly organized, with excellent attention to detail
  • Problem solver with the ability to deliver fast and effective solutions
  • Comfortable managing multiple priorities and deadlines
  • Experience working with remote teams is a plus

KPIs / Success Metrics

  • Client Retention
  • Client Satisfaction
  • Onboarding Success
  • Responsiveness

Why Join Us?

  • Work with a growing, mission-driven company that values both client and team success
  • Collaborate with a supportive team in a fully remote environment
  • Opportunities for professional growth and advancement
  • Make a direct impact on helping entrepreneurs scale smarter and reclaim their time

What We Offer

  • Base Salary: P45K/month

  • Salary increase after probationary period, depending on performance

  • Performance-based bonuses

  • 13th Month Pay
  • Paid Time Off
  • Birthday, Anniversary & Christmas Gifts

Ready to drive impactful results and make a difference in a growing company?Apply now and let's hit our goals together

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