Remote Customer Success Specialist

2 days ago

Manila, National Capital Region, Philippines Tomedes Full time ₱300,000 - ₱600,000 per year

We're #hiring

Job Title: Remote Outbound Sales (Customer Success Specialist )

Job Type: Freelance, Full-time

Job description

-Prepare and send price quotes through chats and emails within the agreed SLA - 30 minutes

-Perform quality checks on documents or videos prior to delivery to clients

-Close deals with global customers (mainly from the US) by scheduled meetings and strategic calls conducted

upon receipt of the inquiry to discover customer pains

-Increase customer retention by resolving customer complaints thru critical analyzation of the cause of the issue

and later on come up with the best resolution on a timely and efficient manner

-Establish strong positive customer relation to build repeat business and promoters contributing quality referrals

-Make atleast 50 phone calls (mix of retention, courting and complaint) a day with both active and dormant accounts

-Work independently at home (rotational shift, 5-6days/week)

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