
Remote Customer Success Specialist
3 days ago
We're #hiring
Job Title: Remote Outbound Sales (Customer Success Specialist )
Job Type: Freelance, Full-time
Job description
-Prepare and send price quotes through chats and emails within the agreed SLA - 30 minutes
-Perform quality checks on documents or videos prior to delivery to clients
-Close deals with global customers (mainly from the US) by scheduled meetings and strategic calls conducted
upon receipt of the inquiry to discover customer pains
-Increase customer retention by resolving customer complaints thru critical analyzation of the cause of the issue
and later on come up with the best resolution on a timely and efficient manner
-Establish strong positive customer relation to build repeat business and promoters contributing quality referrals
-Make atleast 50 phone calls (mix of retention, courting and complaint) a day with both active and dormant accounts
-Work independently at home (rotational shift, 5-6days/week)
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