Customer Success Associate

Shape the Future of Digital Logistics Worldwide

Think of your career as cargo: ready to be shipped to greater heights. With logistics powering the world economy, this role gives you front-row access to global trade while staying local. Elevate your expertise, expand your reach, and be part of the movement that delivers the future of freight.

What Awaits You in This Role

Be part of our client's team as a Customer Success Associate and ensure every customer receives outstanding support across multiple Freightos platforms. You'll assist clients, resolve issues, and drive engagement-all while collaborating with global teams to transform the freight and logistics industry.

Key Role Details

Employment Type: Full-time

Shift: Night Shift

Work Setup: Permanent WFH

Perks and Benefits That Set You Apart

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves, including 5 convertible to cash
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Team

• 1-3 years of experience in customer service for international or English-speaking clients
• 1-3 years of experience in freight or logistics (mandatory)
• Full professional English fluency, both written and spoken
• Hands-on experience with CRMs such as Intercom, Zoho, and Salesforce, with adaptability to new tools
• Passion for customer success and delivering exceptional experiences
• Problem-solving mindset with initiative to act proactively
• High attention to detail with ownership of cases until resolution
• Excellent organizational and prioritization skills
• Ability to work independently while collaborating with global teams
• Adaptability and eagerness to learn new processes, tools, and features

What You'll Be Doing

• Assist customers in navigating Freightos platforms and processes
• Deliver excellent support via chat, phone, and email in fluent English
• Resolve inquiries across Marketplace, Enterprise, Terminal, and other platforms
• Monitor customer activity, follow up on open issues, and prevent disengagement
• Provide resources and education to empower customer self-service
• Collect and share customer feedback to enhance processes and experiences
• Collaborate with global colleagues across time zones
• Follow assigned shift rotations, including evenings and public holidays
• Maintain professionalism and reliability in a remote setup

Meet the Client: Freightos Limited

Freightos Limited is redefining how the world moves freight. As a digital freight booking platform, Freightos connects global supply chains with real-time pricing, booking, and procurement across airlines, carriers, forwarders, and importers. Their breakthrough technology and unparalleled data are transforming a $1.6 trillion industry-making shipping faster, more cost-effective, and more reliable. With more than 10 million annual quotes, Freightos is powering global trade while building a team of 350+ professionals worldwide. Join them in shaping the future of logistics.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra