Customer Service Representative

4 days ago

Intramuros, Philippines Pacific Concord Container Lines Inc Full time

Company Description

Pacific Concord Container Lines, Inc. is a 100% Filipino-owned International Freight Forwarder and Logistics Company based in Manila. With 30 years of experience, we provide seamless, worry-free, and efficient cargo-handling services to domestic and international clients. Our strategic offices in the Philippines and partnerships with international agents ensure our services' cost-efficiency, speed, and reliability.

Role Description

This is a full-time, on-site role for a Customer Service Representative for at Pacific Concord Container Lines, Inc. in Manila. S/He shall be responsible in responding to agent's queries and in communicating with them on all other concerns like status of shipments and in attending to Synergy or VIP customers' requirements. Shall handle submission of rates/quotation rates, seafreight import and export both FCL/LCL; airfreight import/export and other services like brokerage, trucking and domestic forwarding.

  • Handles and coordinates with customers on their requirements.
  • Prepares and provides concerned departments of approved Job Order.
  • Monitors status of booking from pick-up to delivery.
  • Coordinates with clients' shipment details and status.
  • Provides clients with the booking acknowledgment and signed delivery receipt.
  • Prepares monitoring report on accounts being handled.
  • Provides quotations for Synergy / VIP accounts approved by the Customer Service Manager.
  • Handles the booking of shipments with carriers.
  • Ensures that shipments of accounts being handled are billed accurately and on time documents required by customers are attached to the billing.
  • Provides Customer Service Support complete documents of shipments for Booking Note (BN) preparation.
  • Monitors monthly production of accounts being handled.

Qualifications

  • Bachelor's degree in Customs Administration, Logistics, Supply Chain Management, or a related field
  • Candidate should have at least 1 year related experience (Early-career candidates). Fresh graduates are welcome to apply.
  • Good Communication skills
  • Customer Service oriented
  • Working knowledge on Import/ Export shipments processes and documents
  • Attention to detail and organizational skills
  • Ability to work collaboratively in a team
  • Positive attitude and willingness to learn

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Work Location: In person

  • Customs Broker

    1 week ago

    Intramuros, Metro Manila, Philippines The Mills Global Customs Brokerage Inc. Full time ₱1 - ₱2 per year

    The Mills Global is hiring a Customs Broker Account Specialist who will focus on client acquisition, negotiation, sales support, and coordination for customs brokerage and logistics services. This role is ideal for individuals who can build strong client relationships, prepare accurate quotations, and communicate our service offerings with confidence and...

  • Electrical Engineer

    2 weeks ago

    Intramuros, Philippines WHR Global Consulting Full time

    Full-Time | Site & Field Work | Mid-Level Engineer Category: Licensed Electrical Engineer / Mid-Level Engineer Job Overview The Field Service Engineer (Licensed Electrical Engineer) provides electro-mechanical expertise for field service, equipment troubleshooting, project execution, and customer coordination for port equipment, cranes, and industrial...

  • Electrical Engineer

    2 weeks ago

    Intramuros, Philippines WHR Global Consulting Full time

    Full-Time | Site & Field Work | Mid-Level Engineer Category: Licensed Electrical Engineer / Mid-Level Engineer Job Overview The Field Service Engineer (Licensed Electrical Engineer) provides electro-mechanical expertise for field service, equipment troubleshooting, project execution, and customer coordination for port equipment, cranes, and industrial...

  • Business Development Representative

    1 week ago

    Intramuros, Philippines Ifelse Ph Inc. Full time

    Requirements:Bachelor's degree in marketing, business administration, or any related field.Fresh graduates are welcome to applyBackground experience in the field of EdTech is a plus.Strong communication skills, including the ability to effectively communicate with potential clients over the phone, email, and social media.Sales experience, preferably in a BDR...

  • Electrical Engineer

    2 weeks ago

    Intramuros, Philippines WHR Global Consulting Full time

    POSITION TITLE: Field Service Engineer (Licensed Electrical Engineer) WORK LOCATION: Intramuros, Manila (On-site) EMPLOYMENT STATUS: Full-time ABOUT THE ROLE: We are seeking a highly skilled and experienced Licensed Electrical Engineer to join our team as a Field Service Engineer. The role involves advanced electro-mechanical troubleshooting, diagnostics,...

  • Electrical Engineer

    1 week ago

    Intramuros, Philippines WHR Global Consulting Full time

    POSITION TITLE: Field Service Engineer (Licensed Electrical Engineer) WORK LOCATION: Intramuros, Manila (On-site) EMPLOYMENT STATUS: Full-time ABOUT THE ROLE: We are seeking a highly skilled and experienced Licensed Electrical Engineer to join our team as a Field Service Engineer. The role involves advanced electro-mechanical troubleshooting,...

  • Field Service Engineer

    2 weeks ago

    Intramuros, Manila, Philippines WHR Global Consulting Full time

    Position Title: Field Service Engineer Location: Intramuros, Manila Setup: Onsite Schedule: Monday – Thursday: 8:00 AM – 6:00 PM Salary: PHP 35k (Fixed) Qualifications: ⦁ Bachelor of Science in Electrical Engineering ⦁ Licensed Registered Electrical Engineer (REE) – required ⦁ Minimum 5 years relevant experience in field service,...

  • Branch Secretary

    1 week ago

    Intramuros P, Philippines Nwow International Trading Corporation Full time ₱216,000 - ₱240,000 per year

    SECRETARY/SALES REPRESENTATIVE - Greet and acknowledge each customer. Assist customers whenever possible. Provide answers to product and payment-related queries. Resolve customer complaints. Respond quickly to customers, manage email and phone providing good customer service. Accurately process sales and payments. Accepts cash, checks and issue receipts for...

  • Sales Account Executive

    6 days ago

    Intramuros, Philippines Pacific Concord Container Lines Inc Full time ₱400,000 - ₱800,000 per year

    Pacific Concord Container Lines, Inc. is a 100% Filipino owned International Freight Forwarder and Logistics Company based in Manila. With 30 years of experience, we offer seamless, worry-free, and efficient cargo-handling services to both domestic and international clients. Our strategically placed offices in the Philippines and partnerships with...

  • Processor (Freight Forwarding Co.)

    6 days ago

    Intramuros, Philippines Pacific Concord Container Lines Inc Full time ₱1,500,000 - ₱3,000,000 per year

    Company DescriptionPacific Concord Container Lines, Inc. is a 100% Filipino-owned International Freight Forwarder and Logistics Company based in Manila. With 30 years of experience, we provide seamless, worry-free, and efficient cargo-handling services to domestic and international clients. Our strategic offices in the Philippines and partnerships with...