Customer Support for Travel
1 hour ago
We are seeking a skilled and customer-focused Customer Support Representative to join our dynamic team. In this full-time role based in Davao City, Davao del Sur, you will be responsible for providing exceptional customer service and support to clients in the travel and hospitality industry.
What you'll be doing
- Respond to customer inquiries and requests via phone, email, and chat in a professional and timely manner
- Provide accurate information and updates to customers on the status of their requests
- Maintain detailed records of all customer interactions and follow-up actions
- Identify opportunities to improve customer experience and suggest process enhancements
- Collaborate with cross-functional teams to ensure seamless service delivery
What we're looking for
- Excellent communication and interpersonal skills with the ability to provide empathetic and solution-oriented support
- Strong problem-solving and analytical skills to quickly identify and resolve customer issues
- Ability to work in a fast-paced, dynamic environment and prioritise multiple tasks effectively
- Passion for delivering exceptional customer experiences and a commitment to continuous improvement
If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.
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