Customer Service Representative 2

DEPT OF TRANSPORTATION
Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.


CUSTOMER SERVICE REPRESENTATIVE 2

Job Location:

PORT OF ENTRY

I-10 MILE POST 383.3

SAN SIMON, AZ 85632

Posting Details:

Salary: $34,713.54 

Grade: 15

Closing Date: 12/10/2025

Job Summary:

Under general supervision the CSR 2 will perform variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ECD Port Operations. May screen and weigh or assist with weighing commercial vehicles. Provide Face to Face customer contact. Examines vehicle registrations and other documents to determine authenticity. Issue permits and calculates, collects appropriate fees and taxes and completes associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Overnight travel may be required. Background check is required.

Job Duties:

Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures. Resolves customer issues, problems and/or concerns. Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities.

Performs duties which involve continual public contact. Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs.

Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must Identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Police Department functions, organization, mission, procedures, objectives, policies,
rules and regulations particularly those applicable to law enforcement.

• Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani.

• Federal OSHA, State and County regulations and policies regarding safe work practices.

• Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules), EPro/Transport, the Arizona Management System and all ADOT software used in
Enforcement Services Bureau (ESB).

Skills in:

• Maintain working relationships with other agency divisions, the public, employees and
contractors.

• Strong math, critical thinking, research and complex analysis.

• Problem solving and conflict resolution, interpersonal and employee relations.

• Multi-tasking and time management of multiple and sometimes competing priorities
and deadlines.

• Decision making; oral and written communication in the preparation of clear
concise reports, correspondence and powerpoint presentations.

• Google Platform.

Ability to:

• Ability to read, comprehend, and interpret detailed, complex written material.

• Conduct research and compile findings; to handle a variety of complex, sensitive and
confidential materials simultaneously.

• Prioritize work assignments and meet deadlines, resolve issues; be tactful but
diplomatic.

• Remain professional under stress.

• Work independently without supervision; interact tactfully, persuasively and
effectively, demonstrating sensitivity in dealing with individuals from diverse
backgrounds.

• Work cooperatively as part of a team and remain calm and focused and adapt quickly
to changing priorities.

• Ability to handle face to face contact with irate individuals.

Selective Preference(s):

2 or more years administrative and/or operations support experience meeting the KSAs.

Pre-Employment Requirements:

Valid driver's license with acceptable driving record.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave

• Vacation with 10 paid holidays per year

• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

• Health and dental insurance

• Retirement plan

• Life insurance and long-term disability insurance

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at or phone call at option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

---