Technical Support Officer

2 weeks ago

Pasig, National Capital Region, Philippines TPG Telecom - Manila Full time ₱288,000 - ₱384,000 per year

Task and Responsibilities:

  • Monitors network performance, provides level 2 support to Retail Service Providers
  • (RSP) and provisions orders across all technologies - FTTB, FTTH, FTTN and HFC.
  • Provide 1st level contact for technical inquiries, updates, outages and resolutions to RSP.
  • Properly generate, analyse, and interpret reports.
  • Accurately communicate and escalate technical issues.
  • Track, route, and direct technical problem-solving process.
  • Deliver excellent customer service by providing correct and timely updates.
  • Knowledge in retail provisioning, logistics, and retail technical escalation process.
  • o WINcableo OMNIo NCMSo WIPSo Canmano Infonovao JIRA

*

  • Qualification and Requirements:
  • Candidate having a degree in IT or Computer related course is preferred.
  • General understanding of network VDSL, HFC, FTTN, FTTB, FTTH, and DSLAM.
  • Comfortable in speaking English. Technically minded person with excellent oral and good written communication skills.
  • Willing to handle multi-faceted task at a time.
  • At least 2-year experience in a Telco retail Helpdesk, or Telco retail Provisioning and Logistics. Some Telco Corporate Helpdesk experience beneficial but not essential.

Job Types: Full-time, Permanent

Pay: Php32,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Application Question(s):

  • Do you have an experience with NBN Technologies: FTTB, FTTH, FTTN and HFC?

Education:

  • Junior High School (Preferred)

Experience:

  • Telco Retail Helpdesk / Telco Retail Provisioning and: 2 years (Required)

Work Location: In person

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