Lead - (Healthcare Nightshift)

11 hours ago

Naga, Bicol, Philippines JTSworx Full time $104,000 - $130,878 per year

About the role

We are seeking a dedicated and experienced Lead for our healthcare call centre team working the night shift at our office in Naga City, Camarines Sur. As the Lead, you will play a crucial role in managing and supporting our team of customer service representatives, ensuring exceptional service is provided to our clients throughout the night. This full-time position is an excellent opportunity for a proven leader with strong call centre experience to make a significant impact within our growing organisation.

What you'll be doing

  1. Providing hands-on leadership and supervision to a team of night shift customer service representatives
  2. Monitoring call quality, productivity and performance metrics to identify areas for improvement
  3. Coaching and mentoring team members to develop their skills and enhance the customer experience
  4. Handling complex customer inquiries and escalations, and providing guidance to your team
  5. Collaborating with other departments to ensure seamless service delivery
  6. Implementing process improvements and driving initiatives to enhance operational efficiency
  7. Fostering a positive, motivating and inclusive work environment for the night shift team

What we're looking for

  1. Significant experience (3+ years) working in a call centre or customer service environment, with a proven track record of leading and motivating teams
  2. Strong communication and interpersonal skills, with the ability to effectively liaise with both customers and internal stakeholders
  3. Excellent problem-solving and decision-making abilities, with the confidence to handle complex customer issues
  4. Proficiency in data analysis and the use of call centre metrics to drive continuous improvement
  5. Familiarity with healthcare industry regulations and best practices, or the willingness to quickly learn
  6. Flexible and adaptable, with the ability to thrive in a fast-paced, dynamic environment

What we offer

At JTSworx', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday leave
  3. Opportunities for career development and advancement
  4. Collaborative and inclusive team culture
  5. Modern, comfortable office facilities with 24/7 access

We value our employees and strive to create an environment where everyone can thrive. If you are passionate about leading a high-performing team and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Apply now

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