Team Lead

4 days ago

Naga, Bicol, Philippines JTSworx Full time ₱1,200,000 - ₱2,400,000 per year

About the role

As a Team Lead - Onsite (Healthcare Nightshift) at JTSworx', you will be responsible for leading and supervising a team of customer service representatives during the overnight shift. This is a full-time position based in Naga City, Camarines Sur, where you will play a crucial role in ensuring the smooth and efficient operation of our healthcare-focused call centre.

What you'll be doing

  1. Oversee and manage a team of customer service representatives during the overnight shift, providing coaching, feedback and support to help them excel in their roles
  2. Monitor team performance and metrics, identifying areas for improvement and implementing strategies to enhance productivity and customer satisfaction
  3. Liaise with the wider business to escalate and resolve complex customer inquiries and issues
  4. Collaborate with the leadership team to implement and maintain call centre policies and procedures
  5. Provide regular updates and reports on team performance and progress
  6. Foster a positive and engaging team culture, promoting teamwork, communication and continuous learning

What we're looking for

  1. Minimum 2 years' experience in a supervisory or team lead role within a call centre or customer service environment, preferably in the healthcare industry
  2. Strong communication and interpersonal skills, with the ability to effectively lead, motivate and develop a team
  3. Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
  4. Proficient in data analysis and performance reporting, with the ability to identify and implement improvements
  5. Adaptable and resilient, with the ability to thrive in a fast-paced, dynamic environment
  6. A passion for delivering exceptional customer experiences and a commitment to continuous learning and development

What we offer

At JTSworx', we are dedicated to creating a positive and supportive work environment for our employees. In addition to a competitive salary, you can expect to enjoy a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday allowance
  3. Opportunities for career development and advancement
  4. Team-building activities and social events
  5. Discounts on our products and services

About us

JTSworx' is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers. With a strong focus on customer service and a commitment to excellence, we are proud to be at the forefront of our industry. Join our team and be a part of our exciting journey as we continue to grow and make a positive impact in the healthcare sector.

Apply now for the opportunity to become our next Team Lead - Onsite (Healthcare Nightshift).

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