Business Operations Supervisor/Area Supervisor

2 days ago

Ortigas, Philippines House of Franchise, Inc Full time $60,000 - $80,000 per year

JOB DESCRIPTION
1. Manages the day to day operations in the company-owned stores.
2. Responsible for delivering results in sales, profit and good service by ensuring that food is prepared and served according to set quality standards.
3. Directs store workflow and continuously checks the quality standards.
4. Ability to multitask while managing the daily operation of the store: stock inventory, people handling motivating and disciplining subordinates, training and developments.
5. Must follow and enforce company policies, procedures and sanitation guidelines.
6. Coordinates and negotiates with other departments to implement marketing initiatives.
7. Leads, guides, trains, evaluates, and properly manages all subordinates and unleashes utmost of their potential.
8. Mediates as necessary when there are customer's complaints or concerns that need reports the findings of the study.
9. Scouts feasible locations to start up new company-owned stores.
10. Spearheads on the ocular of prospect locations for new company-owned stores and reports the findings of the study.
11. Facilitates the construction and other processes related to setting up of company-owned stores.
12. Processes the needed requirements for starting up new company-owned store locations.
13. Maintains the performance of the stores and proposes strategies to strengthen the results.

SPECIFIC DUTIES AND RESPONSIBILITIES

1. Identifies, evaluates, and pursues business opportunities for the Company-owned stores.
2. Reports daily activities by sending summary report as required by the Franchise Relations Manager.
3. Arranges monthly or quarterly meeting schedules with potential leasing partners as necessary.
4. Maintains a database of existing and potential lessor with list of details and contact information.
5. Schedules a meeting with potential leasing partners to acquire locations and leads the negotiations through presentation of the business.
6. Monitors the performance of company-owned store locations by analyzing key performance indicators (KPI's) such as sales figures, profit margins, customer satisfaction scores, and operational efficiency metrics.
7. Identifies emerging market shifts while understanding competition status in different markets.

JOB SPECIFICATION

Education

  • A Bachelor's degree in Business Administration, Management, Marketing, Master's Degree holder in Business Administration (MBA) or a similar qualification.

Skill

  • Candidate must have excellent communication skills, customer service and leadership qualities.

Work Experience

  • At least (3) years related work experience is required for this position.
  • Previous experience in supervisory or managerial role, preferably within the franchise industry or a related field, is typically required.
  • Experience in operations management, business development, or franchising is highly preferred.
  • With deep understanding of Franchise Operations, including franchising law, regulations, and best practices.

Financial Acumen

  • With strong financial management skills to oversee budget, analyse financial status, and profitability optimization for franchise locations.
  • Should be able to interpret financial statements, track key performance metrics, and develop strategies to improve financial performance.

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