Customer Service Representative

10 hours ago

INTLPhilippines, Philippines TransPerfect Full time ₱15,000 - ₱30,000 per year

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

We are seeking dedicated Global Emergency Call Center Agents to support our clinical trial operations across 60+ countries. The role involves handling inbound and outbound calls and emails, validating emergency medical contact information, and ensuring accurate documentation and escalation for clinical trial sites.

This position requires strong communication skills, attention to detail, and the ability to work in a structured, high-compliance environment. Agents will be part of a global team providing 24/7 coverage.

Key Responsibilities

  • Handle inbound calls (50–100/year) from investigational site staff seeking to connect with Emergency Medical Contact (EMC).
  • Conduct outbound calls and email checks (~700/quarter) to validate and update EMC contact lists across global sites.
  • Accurately document call details, outcomes, and escalation actions in the system of record.
  • Escalate urgent or critical issues to the designated Emergency Medical Contact following standard protocols.
  • Provide clear, professional, and empathetic communication with clinical site staff.
  • Ensure compliance with our processes, confidentiality standards, and data privacy regulations.
  • Support language requirements, with interpretation services as needed.
  • Collaborate with supervisors and global counterparts (UK, US/LatAm, PH teams) to ensure seamless coverage.

Qualifications

  • Education: At least high school graduate or equivalent work experience in customer service, healthcare support, or BPO environment.
  • Prior call center, healthcare support, or clinical trial experience preferred but not required.
  • Strong background in handling international clients and escalations an advantage.
  • Excellent English communication skills (verbal and written).
  • Strong attention to detail and ability to follow structured protocols.
  • High level of professionalism, empathy, and ability to remain calm in emergency or urgent situations.
  • Good documentation and computer literacy skills (MS Office, CRM/Call logging tools).
  • Willingness to work in rotating shifts to provide 24/7 coverage.

TransPerfect Connect (TPC)is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world's largest privately held provider of language services and globalization management technology solutions.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

  • Customer Service Representative

    11 hours ago

    Makati Ave, Makati, Metro Manila, Philippines KW Business Support Service Full time ₱250,000 - ₱500,000 per year

    Urgently hiring for CUSTOMER SERVICE REPRESENTATIVE INTERNATIONAL ACCOUNT (INBOUND)Open for College graduate (No Experience) College Undergraduate, College Level and Associate Graduate (with atleast 3 months minimum BPO Experience) Amendable to Work Onsite (Makati or Pasig)Virtual Interview for initial interview

  • Customer Service Associate

    11 hours ago

    INTL-Philippines* TransPerfect Full time ₱150,000 - ₱250,000 per year

    TransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Customer Service Associates are responsible for in-bound calls displaying great customer service skills to...

  • Customer Service Representative

    12 hours ago

    Philippines Activate Talent Full time ₱450,000 - ₱750,000 per year

    FULL TIMEREMOTE (Must be available to work PST hours and Rotating Shift)Position: Customer Service RepresentativeType of Contract: Independent ContractorWorking Hours: 5 days a week (Rotating Shift) Work from anywhere in the world and be a part of the #remoteworkrevolutionPosition Overview:We're looking for a highly motivated, empathetic, and detail-oriented...

  • Customer Service Representative

    10 hours ago

    Philippines Remote VA Full time ₱25,000 - ₱50,000 per year

    Job Title: Customer Service Representative & Social Media ManagerWork Schedule: Part-Time (20 hours/week) | Preferred Hours: 10:00 AM – 3:00 PM ESTWe are looking for a Customer Service Representative who can also manage our Instagram account and help grow our client's brand presence online. The ideal candidate has strong communication skills, a pleasant...

  • Customer Service Supervisor

    2 days ago

    INTL-Philippines* TransPerfect Full time ₱250,000 - ₱450,000 per year

    TransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.We are seeking a proactive and people-focused Team Leader to manage a group of Inbound and Outbound Customer...

  • Customer Service Representative

    11 hours ago

    Philippines Remote VA Full time $2,500 - $4,000 per year

    We are seeking a dedicated and professional Customer Service Representative with strong experience in Durable Medical Equipment (DME) billing. This full-time role involves handling both inbound and outbound calls, assisting clients with inquiries, and managing order-related communication through the Parachute Health platform. The ideal candidate will have...

  • Customer Service Representative

    10 hours ago

    Philippines Remote VA Full time ₱200,000 - ₱250,000 per year

    Providing world-class customer support to external and internal customers during escalated support inquiries.  Additionally, the Customer Service Representative will be responsible for supporting both internal and external processes and policies while upholding the highest standards of customer service for the company. Key Responsibilities:  Handling...

  • Customer Service Representative

    10 hours ago

    Philippines BizForce Full time ₱1,500,000 - ₱3,000,000 per year

    We are looking for an experienced Customer Service Representative (CSR) with a strong background in healthcare support and hands-on experience using Office Practicum (OP) EMR. The ideal candidate has worked in patient-facing or healthcare account roles and understands the importance of providing efficient, empathetic, and accurate assistance to both...

  • Customer Service Representative

    11 hours ago

    Philippines Remote VA Full time ₱200,000 - ₱250,000 per year

    Sunday to Thursday: 6:45 AM - 5:30 PMFriday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter)About Us:Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have...

  • Customer Service Representative

    10 hours ago

    Philippines SMDigital Full time ₱150,000 - ₱250,000 per year

    We are looking for highly motivated and hard-working candidates to fill the Full-Time position of Customer Service Representative for our Healthcare Account.The CSR position is a crucial role in our organization as business needs change quickly — In this role, you are responsible for performing a full range of activities that will positively impact the...