Customer Service Representative

17 hours ago

Philippines Remote VA Full time ₱25,000 - ₱50,000 per year

Job Title: Customer Service Representative & Social Media Manager

Work Schedule: Part-Time (20 hours/week) | Preferred Hours: 10:00 AM – 3:00 PM EST

We are looking for a Customer Service Representative who can also manage our Instagram account and help grow our client's brand presence online. The ideal candidate has strong communication skills, a pleasant accent, and prior experience in customer service and social media management.

Key Responsibilities:
  • Answer incoming calls and respond to inquiries about our products and services.
  • Provide excellent customer service and maintain a professional, friendly tone.
  • Manage our Instagram account — post daily or weekly updates, create short videos and graphics, and engage with followers.
  • Create visually appealing social media content (posts, stories, reels) using existing brand assets.
  • Reach out to potential influencers, mothers, and family content creators for collaborations and partnerships.
  • Respond to DMs, comments, and collaboration requests in a timely manner.
  • Assist with outreach to potential retail partners and stores.
Requirements
  • Strong English communication skills with a clear, pleasant accent.
  • Previous customer service experience required.
  • Experience managing Instagram or similar social media platforms.
  • Basic graphic design skills (Canva or similar tools).
  • Shopify experience (a plus).
  • Creative, proactive, and organized.
Benefits
  • Weekly pay
  • Work from home

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