Assistant Manager, Merchant Analytics

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Financial Group (GFG) Team oversees, shapes, and drives the strategy and growth initiatives of money movement for the Grab ecosystem in the Philippines. The team is at the forefront of digital innovation, focused on simplifying payments through secure, seamless solutions like e-wallets, card payments, and digital banking. The team drives decision-making to ensure major initiatives create the maximum value for the Grab ecosystem, whether by driving down costs, generating incremental revenue, or providing the best payment solutions for our stakeholders, including merchants, drivers, and passengers.

Get to Know the Role

As an Assistant Manager, Merchant Analytics in the GFG Team, you will help develop Grab's payments strategy for the Philippines. Your main focus will drive the adoption of GrabPay and cashless payment methods by understanding consumer behavior and trends. You will support projects around payments processing and facilitation, identifying new opportunities to reduce the cost of acceptance for Grab.

You will merge analytical precision with creative innovation to foster growth and engagement across different customer segments. Your contributions will directly shape the evolution of cashless transactions in the region.

You will report to the Manager, Payments and Partnerships. You will be based onsite at our Ortigas office with flexible work arrangements.

The Critical Tasks You Will Perform

• You will create marketplace programs to drive consumer adoption of GrabPay and cashless payment methods.
• You will help develop strategic our priorities based on internal and external analysis, which may involve building financial models and leading actionable functional deliverables.
• You will collaborate with product, tech, operations, and other stakeholder teams to provide data insights to improve the payments infrastructure for the Grab platform.
• You will conduct analysis and planning of strategic topics, using problem identification, structured problem-solving, and advising on implementation.
• You will independently work with analytics and other relevant teams to develop business metrics, analyze performance, obtain applicable insights, and communicate progress and improvement across the organization.
• You will create reports and presentations for leadership that communicate trends, patterns, insights, and forecasts with a well-structured storyline.

Qualifications

What Essential Skills You Will Need

• You have at least 3 or more years of experience in strategy, consulting, F&B, or a technology-related field.
• You are passionate about solving problems, with expertise in data analysis to identify causes and important patterns.
• You are proficient in Excel / Google Sheets (can maintain complex spreadsheets) and SQL.
• You are proficient in R or Python.
• You have at least 2 or more years of experience using AI tools and Large Language Models (LLMs).
• You have experience in banking, FinTech, or consultancy.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.