
Merchant Acquisition Officer
9 hours ago
Role Overview
As a Merchant Acquisition Officer, you won't just be
acquiring merchants
— you'll be owning the growth of a key segment of our business. You'll think beyond sales targets to shape acquisition strategies, influence internal teams, and deliver an excellent merchant onboarding experience that reflects our values and regulatory responsibilities.
Key Responsibilities
- Manage the full sales and onboarding lifecycle
, from lead generation and qualification to contract signing, setup, and activation. - Drive merchant acquisition
by identifying, pitching, and closing partnerships with potential merchants across various industries.
- Lead onboarding sessions
conduct kick-off calls, product demonstrations, and merchant training to ensure readiness and satisfaction.
- Build strong merchant relationships
, providing consistent support and communication before, during, and after onboarding.
- Project manage and demonstrate a
deep understanding of the onboarding process, consistently providing updates and feedbacks to internal and external stakeholders
- Create and deliver proactive communication
and a consultative onboarding experience by understanding current merchant priorities
- Work closely with sales and merchant success
on day-to-day operational processes and alert leadership when anything is off-track throughout the onboarding process
- Suggest feature and product enhancements
Qualifications
- Bachelor's degree in Business, Finance, Marketing, or a related field.
- Fresh graduates are welcome to apply
- 2–4 years of experience in merchant acquisition, partnerships, or business development in fintech, banking, or payments.
- Familiarity with QRPH, POS systems, online payment gateways, or digital wallets.
- Exposure to working with SMEs, enterprise clients, and digital platforms.
- Demonstrated leadership mindset — you take initiative, make decisions, and drive outcomes without waiting for direction.
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