HMO on Day 1

10 hours ago


Marikina City, National Capital Region, Philippines Hiring PH - Sapient Global Full time

Customer Service Representative – Retail

Marikina | Onsite

Sapient

About us

Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career—just like many of our current team members who chose to grow with us.

Job Description

We are seeking Retail Customer Service Representatives to support customers with product inquiries, orders, and returns while providing a smooth shopping experience.

Responsibilities:

Handle inbound customer inquiries via phone, chat, or email

Provide accurate information on products, prices, and promotions

Assist with orders, returns, and exchanges

Document all customer interactions and update system records

Escalate complex issues to supervisors

Maintain quality, productivity, and customer satisfaction standards

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on retail processes and systems

Requirements:

High School or Senior High School graduate (College preferred)

Strong English communication

Customer-focused, detail-oriented, and solution-driven

Basic computer skills and multitasking

Onsite work in Metro Manila

Why Join Us

Competitive salary with incentives

Exposure to retail accounts and skill-building opportunities

Supportive team culture and career development

Apply Now

Grow your career in retail customer service at Sapient while helping customers with their shopping needs.

Job Type: Full-time

Pay: Php18, Php26,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • On-site parking
  • Paid training
  • Pay raise

Work Location: In person



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